Absolutely happy with the service that Australian Hot Water provided today. They have provided us with services in the past and have a faultless reputation in the hot water industry . Well done guys and keep up the great work you do!
The best and professional company always looking after their customers. Only company to ring to get your hot water needs fixed... and ongoing service with the best employees with amazing knowledge and skills .
5 year service ... again completely satisfied with the prompt service and the professional manner that everything was carried out. Service tech Paul an excellent representative for this company.
These guys did a fantastic job. I didn't expect the hot water system issue to be fixed so quickly.
Brandon and Oma were amazing. They efficiently fixed the hot water system. And they were kind enough to give me a headsup about minor noise disturbances while I was in a meeting..
Hot water service decided to become a "fountain of youth" at my mother's place.
Called Kevin who was most professional and gave me, over the phone, a true estimate of the cost. Never had any problems with Australian Hot Water (Leumeah) before so Kevin sent Paul.
Paul did an excellent installation, considering the site is not pristine new. He installed a made in Australia Rheem, almost the same as before.
Hopefully plenty of hot water in the morning for Mum.
The quote was competitive, their service was friendly and efficient, and the job was done quickly and fuss-free. My old gas storage cistern was replaced with a continuous flow unit quickly and quietly. I could not be happier.
We had some issue after install but the guys came out and fixed up immediately and did a few visits until it was all right. Then a few months later the gas was turned off and consequently turned the system off. AHW came out (on a Saturday night) to turn back on and do a little tutorial on the system to understand it better. Thanks Kevin!
I strongly recommend Kevin, he supplied and installed aquamax for us, he was very straight forward, easy going and helpful. He came over, installed the system, he cared about every little detail. He wrapped the pipes in foam for protection, organized the pipes neatly and hot water system is securely installed. I enjoyed his service. Professional and excellent job! He also walked me through how to turn it on and off and gave me a lot of details about the product when I asked. He is the go to person in this field! And I trusted his prices too.
Well done to the entire team at Australian Hot Water Inner West at Belmore. Through a water bill that I received I worked out that my hot water system had failed. I went to the store on Tuesday and was met by Eddie. Both him and Belinda worked out a price and time of installation - installed that day. Was told 1.30pm and they were on time. The van came down the driveway and straight away the installer greeted me very friendly and told me his name straight up with a hand shake. Thats what I like to see in life. Hi name was Josh. What a lovely person he is. He went WAY BEYOND what I expected for an installation. OUTSTANDING. He was so professional and his workmanship was so neat and tidy. While he was installing we had many conversations about topics in life. Lovely natured person who would always be welcome at your residence. He is my vote for " employee of the month". A very satisfied customer. Regards Michael Finch
Big shout out to Dan from Australia Hot Water! He came by to check out our old system and in 2 days we had a brand new one installed. Super easy, quick, and such a smooth process. Thanks so much Dan!
Old system was overdue for replacement. Guys at Australian Hot Water Macarthur made it easy and very competitive with pricing. Was easy to book in online followed by a friendly phone call to make sure everything was right. Great communication. Highly recommend. Thanks guys for fantastic service. Very happy customer!
They are very professinoal and good customer service. Not many of the businesses that I have experienced got back to you this quick. I appreciate that.
Belinda was fantastic to deal with over the phone.Very transparent with costs and what I could expect to pay. Delivery was on time . A big shoutout to Joel & Liam who installed my new Rheem hot water system. Very professional and a seemless experience. I highly recommend Australian Hot Water Inner West, an absolute delight to deal with.
Great customer service from Chris at Belmore branch who arranged a replacement Rinnai 26 unit on a Saturday morning and was professionally installed by Josh the plumber.
Great service. When your hot water goes out unexpectedly and you need someone quickly and doesn't take you to the cleaners on price - this company is the best. You have confidence, when their nameplate is on the hot water unit and you ring them up, that you get great service
I had noticed my hot water wasn't as hot as it should be so I thought I would get an idea on the cost of replacing my gas hot water system as it was over 10 yrars old .I spoke to Kevin who was so helpful and knowledgeable on all the products that were suitable for my needs .I decided on one and it was in stock so Kevin kindly fitted me in for that afternoon.Kevin rang me a bit later and said unfortunately that one wasn't in stock but could do a better product that was in stock for the same price I was shocked .Paul came right on time and fitted my new hot water system he was such a lovely man also .Honestly I can't recommend them enough don't bother going anywhere else they are totally awesome 👏
Australian Hot Water Inner West installed a new tank for us last week. I highly recommend them as they were reliable and very easy to deal with. Belinda provided a timely quote and their pricing was the most competitive out of three quotes. The plumbers who installed the water heater were punctual and worked in the pouring rain. Thanks for not rescheduling, guys! Our whole family is happy to be able to have hot showers again 👍👍
I was in need of a hot water system for my tenant and I need to do urgently. Kevin was talking very nice and also giving me a good bargain and Paul was doing a good job installing it. Thank you Kevin and Paul for your help.
Always a pleasure dealing with the team at Australian Hot Water. I called them early Saturday morning as my gas hot water had suddenly stopped working. Kevin answered my call and was over within the hour, issue was resolved within minutes. So courteous, prompt and professional - would not hesitate to recommend these guys.
New hot water unit installed, no fuss, no mess and importantly restored hot water! Thanks to Jacob (and all the team) - great service - would highly recommend
Thank you to Wayne & Daniel @ Southwest Australian Hot Water Fair price for a quality job Had my new Rheem Stellar 360 gas replaced by then end of the day. Daniel was very knowledgeable & honest.Quality tradesmen. I highly recommend Southwest Australian Hot water. Scott
Overnight my ageing hot water service thermostat failed. There was no hot water in the morning. I called Australian Hot Water at 8:00am that morning. By lunchtime they had replaced the thermostat and I had hot water again. The technician was very thorough and considerate. Great service from Australian Hot Water.
Lost hot water on a Friday night. Problem diagnosed and repaired by Saturday lunch time. Excellent, courteous and fast service by Australian Hot Water Inner West.
I had an unpleasant experience with a plumbing company yesterday. I was advised that I needed a new hot water service. He did the evaluation at $461 even though I advised that this had been done last Friday. After completing the evaluation listed quote he said I needed a new service. Cost $4700. Shown on an Ipad. He didn’t email the quote. Still not receiving the quote I did some further research and came across Australian Hot Water. I rang and spoke to Kevin. He advised he would come and check the service and the board to make sure it is the water service. Remembering I had been told, it was the service. Kevin came promptly, checked the service and! No it was the board. I didn’t need a new service. His quote for a Rheem Electric Hot water service installed $1700 12 yr warranty on case. I cant thank Kevin enough for his service, integrity, honesty and reasonable pricing. I discussed my situation yesterday, he advised he has been in the business for 40 years. I’m not surprised, his integrity and reputation speak for themselves. Serving the community for so long. I have no hesitation in recommending this business and Kevin.
Australian Hot Water replaced my tank today. Excellent service, so fast and efficient. Have used AHW previously and would recommend them to anyone. Tradesman was helpful and accommodating. The whole process was easy and simple. Top marks!
Our elctric hot water system stopped working recently. This was initially installed by the by the same company "Australian Hot Water - Macarthur" around 10 years ago. I contacted them again and it was a prompt and efficient service on the same day. They replaced the termostat at a very resonable cost. We were impressed by their efiiciency and professionalism. Thanks
Woke up with no hot water, and the boys came out the same day to fix it. The service was excellent, quick and most importantly the price was very reasonable. Highly recommend!!
The guys at the South Sydney office of Australian Hot Water have been great. From my initial contact for a quote, acceptance and installation every step was prompt and professional. I am very happy with my new Rheem hot water heater and even happier that it was installed with a minimum of fuss. I'm a very happy customer. Thank you.
Matthew was excellent from serving us at the store and coming out to actually doing the work installing our hot water system. He knowledge on the unit sold us and his work. Excellent thanks again Matthew for your outstanding help and work.
Really straight forward and easy transaction. No hassle or run around at all. Price was better than what I was expecting and quite fair. Prompt service.
Called Australian Hot Water - Macarthur after a tenant advised the hot water system had let go on the weekend. Kevin could quote over the phone & could do the job the next day. Really impressed with the service & pricing. I would not hesitate to recommend Kevin & his Team
Excellent!!! Matt’s experience and trouble shooting was phenomenal. He was methodical and made sure my instant hot water was restored before he left the job. Big thanks to Josh and Belinda too. I highly recommend Australian Hot Water Inner West. They are reliable, experienced and honest!
Updated 10/7/2025 This is the best experience I have had with a technician on a tricky fix. Eddie was brilliant. He was prepared for the work to be done and thorough in his execution.
Josh, Matt, Maddie and Belinda were also a great support. This is a team of friendly, reliable and hardworking people. I highly recommend their services.
Great service - fast and efficient. On my last build they installed and did a great job. This time got my plumber installed on my new build with Au Hot Water supply only. Tip - make sure you get AU Hot Water to install your water heater - they do it all the time and know the tricks to get a compact installation.
Great job. Easy to talk to and deal with. Very competitive pricing. 'All in a days work', though it only took the large crew a few hours and we had significant custom requirements. Guys are true craftsman. Sincere thanks!
Australian Hot Water replaced our gas water heater and were absolutely brilliant to deal with. They came out to quote some different options (we considered moving to electric), and after choosing to replace the gas unit, it was installed 48 hours later. Angus, the installer, was absolutely great - prompt, polite, and did a super tidy job. All competitively priced too. Can’t fault them 10/10 recommend.
Although they were very busy Kevin was able to fit me in on the same day I rang. He even arrived earlier than arranged, which suited me fine. New hot water system was installed easily and quickly! Also took the old one away! It's great to have hot water again! Great Service - would definitely recommend 👍
By far the best customer service for any trade industry I’ve experienced. We have a new born and as our hot water tank busted, Georgie got someone out almost within a few hours to look at the issue on a Friday. Angus gave some great advice while here and once we confirmed the new system, had Theo pop in first thing Monday to get us a temporary replacement system at no cost to us while the one we ordered arrives. They are the best in the business. Great people, great company and the prices are very competitive. If all trade industries were like Australian Hot Water, the world would be a better place, not even joking. The last thing you want is have someone come and quote you a ridiculous price because you are desperate as they can take advantage of the situation. Sounds over the top but we have had a lot of things to resolve in our property, we have had so many trades people come in and more than half of them quoted ridiculous prices (double) or works that don’t need to be done (I checked the brands they used and reviews). Anyway, very fair and they have my vote for any works to be done.
Great price and service, professional installation. Best I ever had. Young Joshua was very friendly, knowledgeable and helpful in answering my questions. I highly recommend Hot Water Inner West.
Fantastic experience having these guys install a new hot water system. Arrived early and got the old one out and new one in without a hassle. Their technician was genuine and personable, and his experience was clear from the quality of the work. Can highly recommend if you're looking for someone reliable and easy to deal with!
I had two hot water systems replaced. Great service and price. From the initial inspection to quote and installation, everything was easy. Everything was explained well, discussed our options, were on time for every appointment and installation was seamless even though the weather was atrocious. Not a speck of dust left to clean up after they finished.
The technician was friendly and efficient! He went through information about the system, thoroughly. I would highly recommend this firm for hot water installation and repairs!
My Experience with Australian Hotwater was average at best. I had the assigned technician arrive on time and was Polite and efficient 3 Stars. After seeing my HW Rhini Infinity 26 was 20yrs old we decided to replace the unit This is where things went off kilter. So the technician didn’t have the hot water unit available in his ute, fair enough Im happy to wait for someone to drop it off. Unit is delivered and qoted around $1863 for like replacement. Only problem is the unit is Rhini 26B not Rhini Infinity 26 as they do have a few small differences. Although unit is same internal 26L v 26L I’m told it does have other benefits like display’s temperature and looks much nicer and 12yr warranty over the 10yr warranty adds extra 2yrs compared to the B26. On the AHW website, like replacement for Infinity 26 is around $1990 im told cost will be a few hundred more for the Infinity. After installation we couldn’t get the temperature to compare to the old unit coming out Warm only in the shower upstairs. After many attempts to correct this, we finally got the temperature up to something I’d call hot water. Then time work out how to pay but Office is closed so im requested to provide my Debit card down for security. In good faith I did this and the price had now jumped up to over $2200 when given final price.
Considering the pipe had to be modified and new valves I accepted the price in principle when he drove off that evening but had not been given me a quote in writing to view before paying the next day.
The next day I wake to receive an email from the office 08:30 on a Saturday morning with my final quote and payment had already been deducted from my Debit card (provided as security). Only problem is Im hit with a $40 Credit card surcharge payment charge that I didn’t authorise to be paid via credit card. I never do this to avoid excessive charges but AHW are happy to process before checking if that was my preferred payment method.
I wasn’t contacted and asked how I wanted to finalise the payment giving me opportunity to Bpay with my bank costing me $0 .
Im told payment is finalised via credit and im slugged with a $40 surcharge to benefit the business so they can get money paid quickly and job finalised.
I find this concerning and not a customer service to your customer. This is wrong.
And for this reason would not use your company AHW in future.
The email response from the office when I complained was terrible stating the technician told me there would be a 2% surcharge on credit payment that I never agreed to is just gone to another level as I never agreed to settle with credit in the first place I hadn’t even been given a final quote to look over yet.
Beware of this and insist on BPay unless you have $40 (or more) 2% of total price to throw down the drain. Also replying to customer emails would be appreciated even if they are unhappy with your office service.
Thank you kevin and Paul,to replace our solar water heater, Theirs was by far the most reasonable quote. To add to that, they installed the Rheem Ambipower 280 Litre Heat Pump hot water.They are professional, polite and punctual. They did not try to oversell anything. I can definitely recommend their services.
What an absolute legend. Such honest and no bs vibes from Wayne. Would like to thank him for his expertise which pointed me in the right path regarding our hot water system. This saved me from making a bad choice due to my lack of knowledge. He explained everything with such great detail. Unfortunately, I didn’t get to use Australian hot water this time around, but will definitely keep them in mind next time. In this day and age, I really appreciate the honesty and clear cut explanation.
I was looking for a new heat-pump HWS to replace my old on-demand gas system. Contacted Australian HW Inner West, and David visited my house and we discussed my needs and the options for installation. He was very professional and personable, and provided a very reasonable quote for purchase & installation. The installation of the system was very efficient and I was impressed by the high quality of the pipes, valves and other materials used. A very neat job, and no mess left. The installers were polite and good communicators. Highly recommended.
We were looking to replace our water heater, and got three quotes. Theirs was by far the most reasonable quote. To add to that, they installed the heater the next day. They are professional, polite and punctual. They did not try to oversell anything. I can definitely recommend their services.
I got an Aquamaxx gas hot water tank to replace the old one which had sprung a leak. Australian Hot Water provided good, friendly, helpful, same day service for about $2,000 less than another plumber I got a quote from.
I can certainly recommend Australian Hot water Macarthur. The guys fixed our problem and we are very pleased with the friendly service and time to book the job. Thanks for doing a great job.
Australian Hot Water technicians are highly skilled in solving any hot water systems issues. They came last year fixed our leakage issues within an hour. We live in 2567 post code area. Today morning I called them as we had only Lukewarm water and they sent a technician within 2 hours, and the problem was fixed in 25 minutes. I am taking my time to write this review because last year when we had the problems with our hot water systems, I used other companies and they changed me a lot of money yet could not fix it properly whereas once I discovered this company, it was a true EUREKA. They charge very reasonable service and parts fees. This review might save a lot of people from the trouble in finding honest and expert Hot water systems plumbers/technicians. Highly recommended.
100% HIGHLY RECOMMEND AUSTRALIAN HOT WATER Awesome customer service I rang on a public holiday when my Gas hot water system died. They came as soon as possible, done a awesome installation on a new one at a great price. Really honest, ,reliable and a trustworthy company I will be using this plumber again for sure and Recommending them Thanks for the wonderful service
I had a Rheem Hot water system installed. I rang few hot water companies. Spoke to Wayne over the phone and Wayne gave me correct advise for what I needed for my house. Wayne came over gave me a quote and next day Daniel arrived and installed the Rheem gas hot water and it was seamless installation and arrived on time. I didn't even pay on the spot I rang the service center and paid over the phone. I've been using Australian Hot Water for last 26 years and found service excellent. They are punctual and cheaper than other companies who charge a lot. With AHW you know exactly how much you are paying as the prices are advertised on the website so no surprises. Keep up the good work Wayne and Daniel. PS Daniel loves to chat :) I meant that as a good thing. Thank you Daniel for all your advice today.
Absolute stellar service from this honest, friendly and professional company. I live in the Macarthur area and their store in Leumeah was my go to. From the very first phone call, they were helpful, knowledgeable and friendly. Paul and his offsider provided great service when they arrived in explaining everything and giving options of what had to be done versus what could wait for another time. Best of all, they are very reasonably priced.
Grant installed a new hot water system for us. He arrived in the allocated window and was efficient, friendly and professional at all times. He also removed the old system which was an amazing service. Thanks for a 5 star service.
Excellent service, quick and very efficient. I had Jacob installed my new water heater and he was so professional and friendly. I can trust him and his company deliver great service. Jacob's work is commendable. Definitely an asset to his company. Thank you Jacob and Australian Hot Water East.
Thank you Sam, Theo and the crew at Australian Hot Water for my Rheem Hot Water Installation. My hot water installation was not an easy one (also involving their electrician and plumber). Australian Hot Water answered all my questions and the whole process was easy and quick. Best of all Australian Hot Water were best value and service - saving me over $1000k for for the same job and system, from the other quotes I got.
Troy provided excellent service and demonstrated great skill in replacing our gas hot water system. The entire process—from the prompt inspection and helpful recommendation to upgrade the gas regulator (rather than focusing solely on the hot water system), to the quick quotation and fast turnaround—was handled professionally and efficiently. The quality of workmanship was outstanding. Many thanks also to Samantha for her prompt and helpful customer service. As specialists in hot water systems, I highly recommend their services.
Absolutely thrilled with service, price, communication and overall business of Australian Hot Water West. I had previously called another company who quoted more than double that of Australian Hot Water West. I called Australian Hot Water and they came out the same day, replaced the hot water system and were absolutely delightful to deal with. The installers were on time, respectful and extremely knowledgeable. No upselling, no scamming, just genuine in their business and approach. Thank you.
I have used Australian Hot Water - Leumeah for more than 10 years. They arrive when they say, they charge what they quote, the service technicians are professional and courteous. My #1 choice for replacing and maintaining my hot water systems.
Used this company everytime I had issues with hot water, new system or remedy problems. These guys know their products and have great knowledge of the systems they offer and maintain, prices have always been reasonable and competitive,and again they have fixed my hot water issue again 46 degrees at the tank, changed part now 60 degrees at tap. Back to hot showers again. Eddie
Many many thanks goes to Isaac who solely replaced my huge old Rheem hot water tank in a rainy day. He has been punctual and professional and delivered the job by overcoming few challenges such as unexpected short of hands and narrowed access. We are greatly appreciated with Isaac’s service onsite and further extending our gratitude toward the team including Ryan who came and provided the quote timely, and Gary and John reaching out to us to arrange the job so quickly. So impressed with your team’s efficiency and professionalism again. Highly recommended from a resident in Sutherland shire!!
Leaking hot water system just before a long weekend 🫣Rang first thing Monday morning, Australian Hot Water were here by lunch time. Fault found, dealt directly with Rheem. No false promises were made, but pulled a miracle and had a new hot water system in by mid afternoon. Have dealt with this company a few times over the years and always completely satisfied. 👍👍👍👍👍👍
Incredible service once again. We chose Australian Hot Water South from a recommendation the first time we had used them. They have been prompt and efficient again this time when we required a service to our water heater. Great to deal with local tradies who you can trust to get the job done right .
Called AHW at 10.30am regarding a leaking hws, Angus and Martin were here by 12.30 to replace it. They were professional, friendly and efficient, no mess. Highly recommend AHW.
We replaced our solar hot water tank through Australian Hot Water Caringbah. They were very prompt to do the inspection, quote and completion of the work. They were very professional and cleaned up at the end of the job. Highly recommend.
We replaced our gas storage with a continuous flow gas hot water heater through Australian Hot Water Seven Hills.
Their staff were very helpful, knowledgeable and professional - particularly Billy and Matt. They gave useful and good advice, including alternatives to gas, which helped us make an informed decision about our purchase.
Their quote was competitive. The work was done quickly and professionally. We are very happy with the end result. Highly recommended.
Michael and Angus just showed up and Immediatelty knew exactly what was need to correct my Solar hot water system. No fuss, super clear and professional. They turned up on time and communicated clearly about their arrival time. I highly recommend this company - its a pleasure to work with honest people who know what they're doing.
got very quick quota from A HOT WATER north team in monday and get job done tuesday, good price and good job, thank you Troy and Angus and another big man, sorry didn't got your name, truly appreciate your services, highly recommend to the public. 好质量，好价格，这个团队值得信赖，推荐
Excellant service, booking online was very easy, Ryan turned up on time, very efficient, clean up and nothing was a problem, explained everything and happy to answer any questions. Highly recommended.
Angus was on time, removed the old heater and installed the new one within one hour. The plumbing work was very neat, and the area cleaned before leaving.
Great customer service, thank you Kevin for going out of your way to find my water heater so quickly. And, Paul, awesome Job with the men who turned up early & installed my water so fast. I would highly recommend this Company. 10/10. 👍
Excellent Service and Quick Fix! Kevin, Paul and team provide a great service to their customers. I had an issue with my hot water tank, and they arrived promptly. Paul quickly diagnosed the problem and had it fixed in no time. The service was professional, affordable, and hassle-free. Now my hot water is working perfectly again. Highly recommend!
Called after hours and had someone on-site next morning,new tank installed before lunch and hot showers once off-peak kicked in that night. From the boys doing the install to the manager working out payment a really friendly and professional team. Hopefully won't need them again soon but when the time comes, no question I will be using them again!
I highly recommend Australian Hot water. They were easy to schedule with ( Wayne was a pleasure talking to) and made it out in a timely manner. Daniel was very knowledgeable, experienced and most importantly honest. They are my go to plumbers from here on out!
I was in ‘hot water’ - others may use the term ‘deep ….’ - due to a lack of hot water at our place. ‘Billy’ to the rescue! From start to finish - very reasonable quote to the commissioning of a brand new external gas storage unit to replace my 27 year old relic - everything was done in an extremely professional; seamless, expert & cheerful manner with a ton of very helpful advice thrown in. Communication was super prompt & so was the friendly; expert installation . Thank you ‘Billy & Tyson.
These guys are great, installed and replaced a 250l hws same day. Friendly, competitive and very quick turn around time in the Sydney South West Area. Highly recommended.
Great experience Prompt and excellent work replacing my water heater Admin excellent as well Hard to find good experiences with trades these days so keep doing what you’re doing
100% recommended Australian Hot water System Very quiet service they have completed order to installation in 2 hours very helpful he did what he promised. A great job for a very fair price. “5 STARS” for your Service
Here is a rare case of my Expectations being exceeded! AHW came and reviewed the site. They quoted the same day and came the next day and installed the tank in a difficult location. The team were friendly, efficient, organised and clean. It is not often that I have the opportunity to write a review like this!!!
The guys did a great job installing a Rinnai Infinity 32 gas hot water system on the side of our house. They also removed the old and very large hot water tank. Very friendly, zero mess, no questions were too much trouble. Great service. Very happy.
Outstanding service! Called them Thursday, site checked Friday, arrived 0700 Monday, gone by 0900. In holiday season. It does not get any better than that.
Competitive pricing,professional and honest, installed hot water heater within hours of call out. No surprise hidden costs, prices as advertised. This company has been around for years for a good reason.
From the first call dealing with Wayne and Issac fixing the taps, Hot water system at the best price and efficiently. I highly appreciated their work and obviously recommend them.
I was quoted $4,750 from another company to replace my instant gas hot water system. Australian Hot Water did it for $1,790 for the same unit and did it the same day. The service and communication was exceptional. It’s rare to find honest trades people these days, and I’m am thankful I was able to do so on this occasion. Please do not go anywhere else until you phone this company first!
I would definitely recommend Australian Hot Service - North (Mona Vale). Our whole experience from customer service right through to the final install of our new Rheem Hot Water Heat Pump system was exceptional.
A friend recommended this company for replace my leaking hot water tank. My goodness it was easy people on a phone (Wayne)were really helpful and they did what they promised.2 hours later young Issac turned up did a great job for a very fair price. Thank you! Yes i do recommend AustralianHot Water Service i wish i could give more than a 5 star!!
Just had my hot water system replaced by A&A hot water Cardiff, my system had dramatically exploded and tipped over during the night. I called early in the morning and was quoted in person that day and replaced with a brand new Heat Pump system by the afternoon. Adam and his crew on site were excellent! they even managed to drain the old tank into a waste pipe, whilst the old heater laying on its side! This avoided burning my grass (which i take pride in). I didnt even ask they do this, they were just super professional and took care of what they were doing. Would highly recommend this team from Cardiff, from the office, the quoting team and the guys out on site. Well done and thank you.
Excellent service to the Australia Hot Water West team. Billy was very transparent on the phone and went through all the details of installing a new hot water system. The installation team Dean and Matt were excellent, many years experience and did a top quality job. I would recommend the Australian Hot Water West team 5 Stars out of 5 Stars and they had also very competitive prices and offered a good price. Thank you Billy, Dean and Matt,
Exceptional service!!!!. Incredible knowledge, customer service, price and fast response. I can't thank Billy and the team enough. Tidy installation where i wanted things to be they did just that. So happy thank you so much✌️👍🙏
I spoke with Matt about replacing a gas hot water system, he was quick to return with a competitive next-day quote and he was professional over the phone.
Unlike the previous shady plumber who tried to take advantage of my parents by charging a $600 diagnosis fee and $4000+ like-for-like replacement fee, Matt actually suggested a cheaper model that had the same internals & warranty period to the one I was after - but I was set on the pricier model.
The hot water system was replaced on the agreed date and timeframe, and the quality of the installation was to a high standard even though it was a Friday arvo job.
There were no extra costs associated with the installation and the whole process was very smooth as it should be, even the card payment processing fee was already factored into the price.
Prompt quote, competitive pricing (I got a few quotes), quick turnaround, no surprises. The team that came to install our new heat pump hot water system were very knowledgeable and professional and did a great job with the install and explaining the system to me. Highly recommend!
Fantastic service again from aust hot water south Sydney. Called at 7 am Monday and fault fixed by 930 am same day. Have used this company for over 20 years and always first class service. Thanks to John for very professional work.
Rang the Company about Midday they came within the Hour and Started work replacing my Hot Water system they finish approx about 2 hours or maybe a short while later
Great quick service within 24 hours my failing off peak water service was replaced even rectified my water hammer problem thank you Guys appreciate your service
Extremely satisfied. Matthew came and quoted. It was nice to talk with someone obviously experienced and thorough. Isaac and John installed the new system and removed the old one, which included taking the solar panel off the roof. Quietly competent, they just got on with it without fuss. The new installation is very neat and they took the old system, roof panel and fixtures away. Very happy to recommend.
Just the BEST!! Boss Billy- Gave the Best Honest quote and Best Advice, our 19 year Old Rheem Elec. Hot Water Unit was Quickly and Efficiently replaced and Installed Professionally by Dean without any fuss or problems! We simply paid on the spot and definitely Recommend Australian Hot Water "WEST' as they are Simply The BEST.. Thanks Billy&Dean.. from greg&jill, West Pennant Hills..
Australian Hot Water- West is absolutely fantastic to deal with. As a property manager, I need to make sure that the plumbers I send to attend to plumbing issues for my tenants are knowledgeable, professional and cost effective for my landlords- Billy and his team at Australian Hot Water- West deliver on these items every single time. I would highly recommend them to anyone in need of quality plumbing and hot water services!
Today Isaac installed our Rheem electric hot water tank and did a very good job as he was very thorough. The company is very honest as they will give you a good fair price and will make sure to proceed with the quoted price. Isaac was very polite and really helpful in explaining the benefits of an electric hot water tank compared to solar hot water tank and was more than happy to answer any of our questions in good detail. I would definitely recommend Australia Hot Water-South West for any hot water related jobs as you will know that they are honest, will do a good job and can explain everything to you so that you are aware of how the new hot water system works.
I had the Caringbah team install a new Rheem hot water service in my apartment. They did a fantastic job, on time, professional and very efficient. I couldn't fault their work or the service provided. I would certainly use Australian Hot Water again.
I replaced a 20 year old Rheem electric hot water storage system with a Sanden heat pump system. The Sanden was a big investment but Michael and the team took me through all the options and installed the right system for me and my family. Highly recommended.
Old hot water system blew top off over night , called Australian Hot Water South 7.30am they quoted new hot water system as price guide over the phone , I excepted quoted , Australian hot water on site 9.30am and new hot water system fully installed working 11.30am , Price , service fantastic! Great to speak and do business with a professional team that knows their business !
Very happy with the service received from the Australian Hot Water - South Sydney team at Caringbah NSW. A big thank you to the team for organising the service call and to Mathew for coming out on time and doing a great job installing a new Rheem Gas Outdoor Water Heater. I highly recommend this team.
Gary the work schedule co ordinator was brilliant, Isaac the installer/ technition was brilliant, installation perfect and invoice matched quote. All done within less than 24hrs after failure of HWS reported. Communication was EXCELLENT, was apprised if job status ever step of the way. Staff were respectful, efficient and effective.
I had a split system SANDEN 300L heatpump installed last week. Couldn't be happier with it and Australian Hot Water (Canberra) and the entire installation process.
Some months back I got 6 or so quotes from a variety of hotwater companies in Canberra. I was exploring all options to replace my (almost 30 year old) existing gas hotwater tank (which was leaking). Among the best and most professional quotes was from Graham from Australian Hot Water. He wasn't pushy at all and on my request he gave me quotes for multiple hot water options i.e. gas, electric, heatpump (both all in one and split system). I'd never heard of heatpumps at the time and subsequently did my own research. After weighing up the various hotwater options, and different suppliers, I ended up deciding on the SANDEN split system heatpump from Australian Hot Water (Canberra), based on Grahams very professional quote in person (in particular all the time he spent explaining all options to me). Their price was also the best (or else similar) to my other SANDEN spilt system quotes. Furthermore however, turns out Australian Hot Water are one of only four (i think) companies in Canberra where you get a $1250 rebate off the purchase price (if you're with ActewAGL for electricity) so this further brought the cost down significantly.
When my existing hot water system ended up failing and stopped working altogether (which was very stressful at the time), Kylie (admin lady on the phone) was able to organise a temporary hot water tank at short notice (for the next day thankfully), which gave us hot water again. She also organised and fast tracked an install of a brand new split system SANDEN heatpump just a few days later (for which I was very appreciative).
Kylie also handled all the re-quoting (as the rebates had increased, so price had come down significantly) and organised all the interest free finance available to us here in the ACT (so no upfront out of pocket expense at all). It all couldn't have been simpler.
The actual installation itself was just as professional. Plumbers turned up at midday, removed my old tank (and the temporary tank) and were happy to explain what they were doing and answer all my questions. The installation was very neat and tidy. Friends/family all commented on how neat and professional the new system looks. As the plumbers were finishing the electricians arrived and were just as professional. They ran a separate circuit to my fuse box and were in and out with no fuss. Total installation (and removal of old system) took just under 4 hours.
Our electric hot water system broke down, feeling lost with a lot of information about sustainable options. So we reached out to a few companies that seemed to have good reviews.
We were warmly welcomed by Sammy who works in the office, she patiently explains to us of the services they offer and how they can help us with the government rebates. She promptly organise a free onsite quotation for us.
When Theo came to our house in a timely manner, he explains to us the pros and cons of the electric water tank and the heat pump and gives us no pressure to install either option. Theo has been in the industry for decades, he gave us valuable information as well as some tips to identify scammers for these government rebates. He is knowledge and easygoing.
On the day of installation, Michael, Martin and Theo came earlier than the appointment time. I was surprised as there were the only one of the many tradies that I meet lately that's actually on time. The installation was done within 1.5 hour. The whole time, these gentlemen had been very very professional, communicating prior and well so I have predictability. They all had been in the industry and the company for a long time! They are very skilful and careful! They cleaned up after themselves too!
I will be recommending them to my friends and family, I am sure that I will be a returning customer for any of my hot water needs.
Outstanding service, professional, turned up on time, very honest and provided the best possible experience. With customer service in decline this team showed how its done.
I can’t recommend Australian Hot water West highly enough. I made the mistake of falling for one of the cheap as chips Hot water “offers” going around at the moment (Emerald brand) and when it all went pear shaped after just two years (the emerald system stopped working and parts were unobtainable) Australian hot water West not only gave me a good deal on a replacement, they supplied me with a temporary plug in hot water system until they could source and install a new system. A reputable brand (a Rheem ambipower 280). Done and dusted in 24 hours…couldn’t be happier
5 Start rating for Eddie from Australia Hot Water Inner West. Ive been using this company for a few years now. We had an issue on Sunday and Eddie was available to talk us through the issues and came at 7.30am the next day and fixed the problem. Great guy & great team. 5 Stars! Stephen Scutts
Thank you so much Steve for your speedy response and customer service. It was a Saturday last month and I had phoned up when our electric hot water system stopped working. Steve organised for someone to come out and take a look same day and within hours he had booked servicing with the manufacturer. The hot water system was fixed the following Monday. Minimal inconvenience in the middle of winter!
Hi always call Australia hot water, fast efficient, polite but call out fee a bit high but fixed the thermo, ants nesting. Others might have said sorry need a new heater but I've always had honest dealings with Australian Hot 💧.
My indoor hot water system stopped working, I call Australia hot water and spoke to Billy, he was very helpful and sent out the team to install a instant hot water system and also replaced my taps in the laundry. I’m very very happy with the work that was done. The price and workmanship was excellent. I absolutely recommend Billy and his team. I will be using them again.👍
Recently had my electric hot water replaced by Australian Hot Water and I can't be much happier. Samantha at the office provided me the quote on the same day that I reached out to them. The appointment for the next day service was confirmed promptly once the quote was confirmed. The technician Troy and his work mate arrived on time, and finished the terrific job. Professional and highly recommended.
Prompt service from the request for quote to the installation. My only gripes are the relatively small mess ( pieces of plumber's tape , timber drilling dust) left outside by the installers, the packing tape left sticking on the HWS and not sealing the hot water pipe penetration through the weatherboard. Other than those minor matters everything was done professionally, courteously and in a timely manner.
I had an old hot water service replaced by Australian Hot Water North. The installation went professionally with Angus. He was very responsive to my questions. I’d like to give this company 5 stars.
Matt and Kye came today at the said time frame to replace Rheem hot water system. They were very professional and efficient. Left no rubbish behind and took the old tank away. Very happy with their work.
Australian Hot Water.com.au - I heard advertising on Radio 2GB. Our office hot water tank needed replacing. Their plumbers did a great job to install a new tank into a tight space cupboard. Reliable professionals & fairly priced.
Best experience dealing with Angus & Samantha from start to the end. Would recommend anyone in need of a hot water system. Clean and professional job done.
We got a new instantaneous gas hot water system in an emergency situation - where we'd had no hot water for days in winter. We were very very happy with the service and end result. Completed neatly and timely. Thanks guys!
Billy was very friendly and helpful. He explained the pros and cons of heat pump vs electric hot water systems in conjunction with our new solar panels. Service was amazing and the price was great. Our old hot water system was removed, taken away and replaced with a new one within a few hours. Matt also installed a timer switch on the switchboard, allowing the new electric hot water system to come on during the day instead of at night, maximising the use of the solar panels. Matt and Kye left our property as they found it. Without a doubt, I would recommend the team at Australian Hot Water West for you next hot water issue.
I had a new hot water system installed with Australian hot water, moorebank branch, by Daniel. Best experience, prompt service, very competitive pricing compared to other companies. Was extremely happy with the service from bookings, with Wayne to installation, with Daniel. Daniel was so thorough, friendly, explained everything that needed doing in detail. Highly recommend Australian hot water Moorebank.
I had an old hot water service replaced by Australian Hot Water Northern Beaches. The installation went perfectly with Troy not only being really proficient in his work but also a very likeable bloke. The communication between their office and myself was first class and they were very responsive to my questions.
Needed to replace our hot water sytem urgently, spoke with Wayne. Was absolutely satisfied with the service, pricing and prompt attendance as promised. Great job guys!! restored my trust in tradies with your service ... Thank you !!!Can't recommend enough !!!
Needed to replace my hot water system unexpectedly and called the West diving of Australian Hot Water. Spoke to Billy who was straight up easy to deal with, gave me a great price and a time that the works would be carried out on the same day - bonus! Matt came came out, top bloke, professional and again a good guy to deal with. I don’t normally do on-line reviews and keyboard warrior stuff but this company and in particular Billy and Matt deserve a shout out. Happy with everything and good to have my hot water back on the space of a few hours, awesome!
Highly recommended! I had such a delightful experience with Australian Hot Water Southwest Sydney, Moorebank. Wayne, Dan and Isaac are absolute gentlemen. They managed to find a small window in between the rainy weather and made their way out to me.
They were professional, thorough, extremely knowledgeable and got the job done in a timely manner. I'll definitely be referring to family and friends. Thanks for the hot shower tonight (and every other night from here on in)!
When Matthew visited he was prompt and polite, he quickly diagnosed the issue and identified a solution, he communicated timings and costs confidently (which gave me great comfort), and delivered a great product in the end. Thanks Matthew - will be back if we ever need anything!
They replaced the system same day I called and with a better price than others had quoted. On 11/1/24 Tyson replaced my Hot water system. From starting to end, Tyson was very friendly and professional. He finished the job in a neat and clean manner and left the place clean. I waited for some time to leave the review as wanted to make sure no water was leaking or no other issues with the product or quality. Completely happy and would use them again. Thanks Tyson.
Great customer service. Reasonable price. Young bloke Matt saw that just replacing the system wasn't going to be tidy so he went the extra mile to level ground, bluemetal and large paver. Looks great and works nicely.
Troy and Martin did a great job of installing our new hot water system. They were extremely efficient and professional and answered all of my questions. I would have no hesitation in recommending Australian Hot Water Northern Beaches Mick, Queenscliff
Australian Hot Water – East, were the best!!! I had a challenging job for the boys, and that was to remove my old 300lt solar hot water system from the roof, which was 3 levels up!!!! and then some how find the best way to get the gas from ground level up to the top level to install a new gas instantaneous hot water system into my laundry. I was dreading the day when Grant, Marcos and Jake came to do the job, as I knew the old system was going to have to be taken down and out through the apartment. The whole day it took to complete, went far smoother than expected. Grant was not phased by the job at all, I like a challenge he said. He came up with a good plan when he quoted for the job and on the day of removal and installation, any changes to that plan (and there were some) he spoke with me and explained why the changes were necessary prior to going ahead. I’d hire all these guys again, in a flash, they know what they are doing and are pragmatic when they need to be. Thanks for such a great job fellas! Andrew (From Darlington)
Excellent experience from quoting through installation and follow-up service for a minor query. Very happy to recommend this business for hot water replacement.
Amazing service, super quick response, excellent service and outstanding all round. John came very fast and fixed my old hot water system. He is fully equipped, careful, diligent, extremely experienced, precise and a lovely bloke with it. I fully recommend Australian Hot Water. I have never ever ever had such excellent service in Australia. The price and service was superb. Deborah.
The team at Australian Hot Water were a pleasure to deal with. Our hot water system replacement was booked in easily, and the team completed the replacement and did such a great job. Our friendly technician talked us through our new system and answered any questions we had. Thank you for making our system replacement a breeze. I will definitely recommend them to others.
The company quickly arranged my job after i called in late morning to replace my hotwater system at reasonable price. Troy came within 1 hour and did great job. Thanks. High recommended!
From initial contact at a sustainable living show to the final installation of our heat pump hot water system, Australian Hot Water, Canberra office has been five star. Kylie handled all the paperwork and installation details including rebates and the loan paperwork while Tyler and Ben were courteous and highly efficient in installing the system. The Duo Flo pair also gave clear advice on its operation and left the site in a very clean and tidy state. Highly recommend this company.
Very happy and impressed and would definitely recommend. All staff were extremely helpful and turn around time from inquiry and order to installation was so quick - less than a day! Was also happy with transparent pricing and easy to check it on their website. They have maintained their 5 stars reputation. Thank you Australian hot water for saving us when our hot water system lost its battle with age.
Had Australian hot water west install 2 X instantaneous hot water system at my property and there service was flawless they turned up on time done the job quick and neat very professional install they even organised a gas regulator upgrade Matt and Kye are a asset to the Australian hot water west branch
AHW recently installed my new heat pump hot water heater. I wanted an efficient electric hot water system to replace my gas hot water system. I needed one that was lightweight and could be installed on my cantilever balcony, and was quiet too as it was next to my bedroom. So they installed a Sanden heat pump system that does the job. Great quality, professional and responsive.
I would like to share my experience with Australian Hot Water. I recently signed deal with them for my hot water update. The deal signed on Thursday, and they turned up the next Monday with everything ready. After the installation, we found the meter needs to be switched from Off-peak 1 to 2 . That is saying we are not going to get hot water until the next morning because the hot water unit currently running at night. The guys didn't leave us in this award situation, they called the boss and installed a temporary GPO for us, without any charges! I would like to call out the great service, and I will definitely recommend them to anyone who need to install the hot water system!
Thanks Wayne and Daniel for a professional, efficient and clean job. Everything is very satisfactory.Reasonable prices but great value. Australian Hot Water - highly recommended.
Excellent service all round. Installers Phil and Marcos were super professional and friendly onsite today. Their colleagues Kerry, David and Steve had been extremely helpful on the phone earlier in the week. Top work, chaps. Thanks.
Rang AHW and spoke to Steve on the 29th May, organised Grant to come the next day to check it out, got our quote the following morning, we had our tank delivered on Sat, rang Steve on Mon, Grant showed up today, few hours later, Hot Water is ON! Few things worth mentioned here: they dont bull you (i did call a few just to check on pricing etc) - straight forward honest quote, they even helped us with the rebate paperworks! Which is amazing! Less hassle! 5 stars recommendation!!!!!! 👍🏻
Efficient and great service. Replaced our instantaneous hot water system in our commercial complex quickly with little fuss. Receipt and warranty paperwork was sent through the next day. From one service company to another, it was a very smooth experience.
It should be 6 Stars. Fast response, efficient, tidy, professional, top quality work and for a fair price. Would not hesitate to use again or recommend to family and friends. A big thanks to Kevin who drove down to Bargo to get us sorted.
What a pleasure dealing with Australian Hot Water. Turned up today on time, explained the process of replacing the hot water service and was both professional and efficient. I will have no hesitation in recommending this Australian Company to those who require similar product. Really appreciate the prompt service.
Phillip. S was very professional. He took the time to answer our questions and performed the job required efficiently. Highly recommend, will hire again if needed in the future. Cheers
Marcos and Noah did an excellent job today replacing our old hot water heater. As this was an extremely complicated job due to the configuration and access to the system they deserve the highest praise for their professionalism, attention to detail and good humour!
Steve was very helpful and the leaking hot water system was replaced within hours of the call being placed. And it was a Saturday! Marcos who installed the new tank was very professional and did a great job connecting the new Rheem water heater into the very high and awkward location. Thanks for the great work.
My 12-year old continuous water heater gave signs of old age thus needed replacement. Billy (from Australian Hot Water - West) immediately called me back to understand my issue and gave me options for replacement.
Billy has given me reasonable quotes - which is inclusive of alterations to the existing pipework (for which I found other suppliers to be charging additional cost on top of the supplied-installed quotes).
After accepting the quote in the morning, Matt is already at our doorstep in less than 3 hours - and fixed/replaced our outdoor water heating unit and indoor controller. I found Matt to very professional, friendly and considerate. I observe his respect not only for his customer - but also on his customer's home. He works very neatly - that you won't see any traces of materials left on work area. Seldom do I see tradies who cleans up and would remove working shoes when they get inside the customer's homes. Matt removed his ones, although it would have been fine with me.
The family really appreciated the work delivered by AHW-West - and the excellent customer service we received. Will definitely keep them in our contacts list for hot water/plumbing issues.
I highly recommend Marcos for his exceptional professionalism and customer service. He has visited my apartment twice and replaced two hot water systems with great expertise. In addition to his plumbing skills, he also fixed my faulty tap and even took the time to entertain my frenchie. Marcos is a true professional and a pleasure to work with.
Very good quick service. Had a problem with hot water arising from storm damage. Marcos was efficient, tidy and very good. Office staff were also great to deal with. Highly recommend Australian Hot Water
Phillip was excellent to deal with. He was prompt with responses and did such a professional job! Would definitely recommend him for any hot water service!
I have a solar hot water unit and have had no hot water for 3 days. I spoke to a number of friends that are plumbers including my Nephew, every one of them said to call Aust Hot Water, as the will be faster and cheaper than them.
I made the call Thursday afternoon and John turned up first thing Friday morning, he had one look at my switchboard and found the problem. He could of bluffed me into paying for a new HWU as I had already told him we would need to replace it. Its a rare thing in this day and age (at least for me) to find someone so honest and reliable. I would recommend them to anyone that needed work done.
Top class work. Two boys from Caringbah branch installed my hot water system. Everything is nice and neat. They are also very educational giving me very practical advices. Highly recommended.
Recently installed a new hot water system through AHS East Sydney. Had a very positive experience. Steve in the showroom was very pleasant to deal with and explained things clearly to me. Marcus and Noah installed the system and after 2 months, nil issues to date. They also returned today free of charge to change a pipe which I had chosen on the day, but later changed my mind for aesthetic reasons. Was very happy that they came back for me when technically they had already finished the job. Would recommend to other owners.
Matt and Kai turned up early and as I knew already my water heater would need to be replaced. Then had a long discussion re a like for like replacement or swapping to a instant hot water system. Instant came out slightly cheaper and it's what I wanted since I had one at my old property. They just got on with it and done a great job. Removed the old tank system cleaned up after themselves and done a 5* star job that came in under what I was expecting to pay.
Marcus and Noah from Australian Hot Water arrived on time, worked quickly and cleanly, and explained all the steps they were taking. They were respectful, polite and friendly (with a bit of banter thrown in), and did a really great job.
Highly recommend for all your hot water problems. My hot water tank packed it in the day before New Year’s Eve. I rang them at 10pm and they said they could replace it the next day. Trying to find someone at this time of year can be difficult. Matt from Australian Hot Water couldn’t have been more helpful/knowledgeable . Now we have a new tank and hot water again. Thanks Australian Hot Water and Happy New Year.👍🏼
Australian Hot Water -East (Marcus, Grant and team) installed a 26 liter Riannai heater for us, they also removed the old heater tank that we originally had in our laundry room. They did an amazing job installing the new unit, they relocated the new heater outside the house so new connections and pipes were required. I can say that all the new pipes and connections are very well done and nicely place around the existing Gas and hot water pipes. I recommend these guys for your hot water services, they are professionals and their quotes for the services provided to us were reasonable.
This is an excellent and very easy to work with company! Marcus and Noah did an amazing job in removing a very stubborn old water heater and installing a new one. They were both very personable and professional and came in just before Christmas too! Thanks guys.
A fantastic company. Great customer support from the beginning to the end of the process. Marcos was great and went the extra mile at every stage. I would highly recommend Australian Hot Water East to everyone. Thanks
Marcus & Noah sorted out my Mum’s hot water system quickly and thoroughly, explaining everything in a clear and respectful manner. Very happy with their work - highly recommended 👍🏽
Marcus and Noah were fantastic. Very fast service and we're very knowledgeable and extremely helpful. Job was completed in a speedy time. Would definitely recommend to others
Matt, Brent, Luis and Michael and the whole team at Australian Hot water are fantastic, they replaced a very difficult outdated tank in a timely and professional manner. Their service is phenomenal, and they are the most competitive company in the market.
Just had the Sanden 315L Heat Pump installed, the team were very helpful in making the decision firstly and then working out where it would be installed. Then for the install Brent / Matt / Luis / Michael made sure the install was tidy and minimal. The extra effort and consideration was much appreciated. Very happy to recommend the team.
Just had matt repair our gas meter and change a ball valve, probably the most efficient company I have ever dealt with, rang up yesterday and they came out and got the job done right away 👍 very competitive pricing. I wouldn’t use anyone else, customer service at its best
Love the web interface. This company actually responded to my request. Easy to book. The team was on time, did a great job and explained in simple terms everything they did. Job site was clean.
Although Brent was late (through no fault of his), I was extremely happy with his work. He replaced my hot water tank and changed a tap very efficiently and, surprisingly, quicker than I had expected - my previous experience took several hours to do what Brent did. Not only was Brent a great person to engage with, but he also answered all my queries patiently and there was barely any mess when he left. Thank you, Brent!!!
Highly recommend these guys to solve all your hot water needs. I called them to come out for a same day free quote for a new hot water system. I had to wait 2days for the model I wanted so they offered to provide a free temporary one to me to use in the meantime. Very efficient, honest, knowledgeable and well priced. Can’t be more happy. Thank you so much!
I'm a plumber. My elderly neighbours had hot water issues but I just didn't have time. I told them to call Aus Hot Water. Unfortunately they rang a different plumber who quoted them 6 grand. Poor old lady nearly had a heart attack so I got onto Aus Hot Water in Caringbah. Spoke with Adam and within 2hrs they were there and replaced the thermostat. Couple of hundred dollars. Awesome service. Good job Adam and team
Extremely Fast Response @ Hurstville, Efficient Installation and Great Customer Service! Also removed faulty water heater system. Highly recommended and Good Professional Work-craft!
Great experience, we are converting from gas to electricity. They installed a heat pump hot water system which needed new wiring, they also ran a new circuit to the kitchen for an electric cooktop. All the work was done quickly but carefully, pipework and wiring was neat and tidy, as was the site when they left. Minimum disruption. The office staff communicated regularly throughout the lead up all thorough professionals, thanks everyone.
Fantastic service!!! Hot water tank died yesterday at worst possible time- our place has difficult access but the guys at Australian Hot Water were fantastic, really fast service, tank replaced on the day, great workers thanks so much to Matthew, Adam and the team!
Had a great experience with Australian Hot Water! The team are honest, efficient, experienced and exceptionally easy to deal with. They won't talk you into something that you don't need. Last year Billy helped us fix our old tank's ignition over the phone (with no charges), which then lasted us for another year. Whilst all the other suppliers that I reached out to at the time were trying to get us buy new tanks right away.
Excellent group specific Matt and his team. Doing very nice and clean job for us and I am so happy to their job. great price and so responsive to any calls after doing job. Good luck.
Extremely happy with Australian Hot Water. They showed up on time, explained what new equipment was required to install my new water tank and pricing. Installer - Matt - was efficient in his work, took the old tank away and cleaned up after himself. I highly recommend this company, and will use them again should I need a new tank in the future.
Very satified with the service provided. Called to have leaking shower taps repaired. Mitchel arrived the next day, replaced and repaired the damaged taps. Did a great job. Very impressed with his knowledge and care taken. Highly recommend Chris and his staff. Had new hot water service installed 12 months ago and was very happy with their work then, and was the reason we were happy to have them back.
Fantastic service from Michael. Phoned ahead, arrived on time, troubleshooted the issue with heat pump fan, did a general service while there (cleaned strainer, air grill, prv), fair pricing, couldn't be happier. will use again.
Hi Billy,Thank you for your service today, greatly appreciate your time for swapping thing around to help us out at the last minute, the boys where professional and very helpful we highly recommended this company Great service and price
An absolute pleasure to deal with. Excellent all round experience from start to finish. Arrived as promised and completed the task at hand competently and professionally. I highly recommend these guys. Thank you.
Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends
John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again. 5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.
These guys are super professional with reasonable prices and fast service! Turned up at the agreed time and installed our new system even in the pouring rain. This is our second time using this company and I would recommend them to anyone.
Our large hot water system leaked late on a Friday afternoon. While it was clear the system needs to be replaced, no plumber would offer to do the work, let alone on the weekend. I found these guys through a google search on our current model. They immediately quoted, which was better than what others were quoting. We booked them in and they turned up as promised. It was a very hot and himid day, but no complaints and just got the job done showing me how to use the new system, leaving no mess and putting fencing back in place as well. They also took care of the 22 year old system as well. So glad we found them. I'm recommending them to you without hesitation.
Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John
Absolute pleasure to deal with ! Billy and the boys were awesome Will definitely use again and won’t have any hesitation recommending to family and friends.
Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional. Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.
Couldn’t be happier with the guys from Australian Hot Water. They installed our gas log fireplace and throughout all of the complications we experienced, they couldn’t be more accommodating. They know exactly what they’re doing. They are professional, reliable and friendly. Very happy!! Thanks team. Highly recommend!
Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.
2:24pm - I called to get a broken hot water tank fixed. Repairman in area. Sweet. 2:46pm - called to say that he'll arrive soon 2:55pm - repairman arrived. 3:03pm - problem identified - broken thermostat. 3:15pm - problem fixed and sorted. 4:07pm - hot water is back to normal, paid via bank transfer. And I'm writing this review. Thanks guys - really easy and simple, job done, and we have hot showers again.
I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.
I highly recommend anyone with any hot water needs to consider Australian Hot Water
Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.
Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!
Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends
The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.
The additional suggestions that were provided have also been extremely helpful, with the candid discussions.
Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.
Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.
had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,
I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.
Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!
Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.
Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.
Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.
These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.
