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Hot Water Articles & Advice

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Frequently asked questions when looking to purchase, maintain or install a hot water system

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Google Rating

4.5

Based on 992 reviews

Australian Hot Water – South West

4.5

review us on See all reviews

Peter Brown

1715150419

Needed to replace my hot water system unexpectedly and called the West diving of Australian Hot Water. Spoke to Billy who was straight up easy to deal with, gave me a great price and a time that the works would be carried out on the same day - bonus! Matt came came out, top bloke, professional and again a good guy to deal with. I don’t normally do on-line reviews and keyboard warrior stuff but this company and in particular Billy and Matt deserve a shout out. Happy with everything and good to have my hot water back on the space of a few hours, awesome!

Ae Na Truong

1715086076

Highly recommended! I had such a delightful experience with Australian Hot Water Southwest Sydney, Moorebank. Wayne, Dan and Isaac are absolute gentlemen. They managed to find a small window in between the rainy weather and made their way out to me.They were professional, thorough, extremely knowledgeable and got the job done in a timely manner. I'll definitely be referring to family and friends. Thanks for the hot shower tonight (and every other night from here on in)!

madmal01

1715051671

Went to the store to get a price for a hot water tank. Talked to Kevin who was professional and knew his stuff. We agreed on a price and tank option best suited to my needs. Was told install would be next arvo and thedelivery guy came on time as arranged.Installer was very professional and quick, who knew what he was doingHighly recommend Australian Hot Water - Macarthur.

Sbassist05

1714719868

The Team at Australian Hot Water Macarthur provide efficient, fast, and professional service, Highly recommend, Prompt From initial booking to call out the process was seamless. Kevin and Paul are to be commended on excellent Customer Service.No mess no Fuss. Just good reliable service.............Shane HMount Annan

Stephanie Morrison

1714708456

Kerry Dawson

1714691181

Great service. Rang night before turned up at 830 next day. Done within a hour and a half. Cleaned up and took old heater away. Highly recommend this company and service.

Loretta Williams

1714467781

We always call in this company… they are punctual, honest, reasonably priced but they get the job done.Lovely bunch of blokes, highly recommend them

Debbie Caswell

1714172757

Super fast and friendly service realised late at night we had no hot water Called early Saturday morning and Kevin was here within thirty minutes and had it fixed in no time. What more could you ask for

Lena

1713939560

Kevin was very honest, punctual and friendly. 100% would recommend Aust. Hot water! Supply and install and over the phone quote all happened within the hour, amazing service!

Joshua Warren

1713932515

The team is responsive, professional and friendly. I can recommend the team for hot water work.

Jonathan Saunders

1713270903

When Matthew visited he was prompt and polite, he quickly diagnosed the issue and identified a solution, he communicated timings and costs confidently (which gave me great comfort), and delivered a great product in the end. Thanks Matthew - will be back if we ever need anything!

sarah leabeater

1712974346

Kevin came out within the hour and a brand new hot water heater was installed soon after. Fantastic service and a really nice bloke. Super happy and definitely recommended.

Peter Williams

1712633884

Quick and prompt service with reasonable rates

Pim Grogan

1712555184

We are very happy with the fast friendly and knowledgeable service

Maggie L

1712359436

Thanks for the excellent and speedy service all the way from the fast response to the first call, the inspection, quote, and installation. Well done.

Tim Cousins

1712302639

Polite,arrived earlier than expected, fixed the problem in 20 minutes, couldn't be happier, glad we didn't have to change the whole hot water system.

Adam Cousins

1712278917

Great experience with swift replacement of my hot water service.

Dianne Brown

1712184414

Very efficient team with great response. Very happy with everything. Would highly recommend them.

John Cavasin

1712181741

Good prompt service, install on time and completed successfully

laurie mccormack

1711135833

Excellent service. Came on the day of my call, found the problem very quickly, had the part on hand so quickly replaced faulty part. Well done!

Rooster Cogburn

1710851025

Thanks Aussie Hot Water, prompt service for a faulty electrical circuit on our HW heater. Fixed same day at a great price. Shout out to Rob & David for their service.

Greg Johnson

1710827235

Highly recommend Honest and reliable. Woke to no hotwater. Paul came did his checks to find nothing wrong with the system and didn't charge $$. He said likely didn't heat due to signal fail . I rang endeavor they said possible signal fail overnight and they sent out boost during the day. Spot on Thanks.

Lincoln Weidner

1710724419

tabitha nelson-wood

1710464909

Imtiaz Anwar

1710458164

They replaced the system same day I called and with a better price than others had quoted. On 11/1/24 Tyson replaced my Hot water system. From starting to end, Tyson was very friendly and professional. He finished the job in a neat and clean manner and left the place clean. I waited for some time to leave the review as wanted to make sure no water was leaking or no other issues with the product or quality. Completely happy and would use them again. Thanks Tyson.

Julie Taylor

1710277319

Super quick service, I would highly recommend

leanne

1709802803

Last month AHW replaced my existing hot water system that was leaking with the leakage getting worse over a course of 2 weeks. Appreciated the quality work, explanations and polite manner of Isaac (name as per receipt).

Bill Walsh

1709794093

Fairly priced and efficient service.

Tom J

1709787880

A. H,h

西中川健二

1709690603

Frank Egan

1709607746

Excellent service, third water heater over the years highly recommend them

Ernest Udero

1709592952

Andrew and Liz D

1709351126

Great customer service. Reasonable price. Young bloke Matt saw that just replacing the system wasn't going to be tidy so he went the extra mile to level ground, bluemetal and large paver. Looks great and works nicely.

thomas liu

1709207839

San Thiruvarangan

1709199355

Very good service.

Alison Matthews

1709086996

Woke up to a kitchen full of water from the hot water system. I called Australian Hot Water and they had someone here in an hour. Great service.

Pradeep Kumar

1709021178

Great Service. Kevin and Paul were very friendly. Great and efficient customer service. I recommend Australian Hot water Macarthur to anyone.

Michael Edwards

1708986292

Troy and Martin did a great job of installing our new hot water system. They were extremely efficient and professional and answered all of my questions. I would have no hesitation in recommending Australian Hot Water Northern BeachesMick, Queenscliff

Kylie Campanelli

1708856194

I called for a quote on a Sunday morning and Kevin was very helpful. He was friendly, efficient and got the job done. Would definitely recommend.

andrew

1708567164

Australian Hot Water – East, were the best!!! I had a challenging job for the boys, and that was to remove my old 300lt solar hot water system from the roof, which was 3 levels up!!!! and then some how find the best way to get the gas from ground level up to the top level to install a new gas instantaneous hot water system into my laundry. I was dreading the day when Grant, Marcos and Jake came to do the job, as I knew the old system was going to have to be taken down and out through the apartment. The whole day it took to complete, went far smoother than expected. Grant was not phased by the job at all, I like a challenge he said. He came up with a good plan when he quoted for the job and on the day of removal and installation, any changes to that plan (and there were some) he spoke with me and explained why the changes were necessary prior to going ahead. I’d hire all these guys again, in a flash, they know what they are doing and are pragmatic when they need to be.Thanks for such a great job fellas!Andrew (From Darlington)

Roderz

1708503565

Brian Duncan

1708062425

This was the 3rd time we have used Australian Hot Water. Their installers were very polite and installed our new water heater very professionally. We would recomend this company to any one.

Annie Barker

1708053380

Belinda, Josh and the team were excellent. Super responsive. Left a message with the after hours service at 9pm, got a call back the following morning at 7.30am and had a new hot water service installed by 10.30am. Great price, a third the price of another quote. Highly recommend 👍👍

Alexandra Plotnikoff

1708048450

Fast, friendly and wonderful service!

Theresia Tipler

1707802879

The best experience and maintenance I have received with ample communication and great maintenance. The technician was fantastic and very patient and thorough. He even offered to assist with lifting some heavy stuff I had in the garage, after the unit was replaced. Thank you Matthew, you are appreciated.

Danika Armytage

1707797569

Fantastic same day service. I was ALMOST ripped off by a dodgy plumber, but thankfully Australian Hot Water saved the day for a sixth of the price the plumber tried to charge

Glenn Davis

1707774030

Anne maree Hoare

1707614060

Great, efficient service!- one evening, our old water tank started leaking, so the next morning I contacted Australian Hot Water and they promptly came to assess the problem, advised a new tank was needed and gave me various options/ prices. Paul and his apprentice were able to install the tank that day and dispose of the old one. Paul communicated well and was very courteous while carrying out the job.Overall it was a very positive experience and I would highly recommend this company.

Manju Maharjan

1707450351

Thank you so much Paul for fixing the hot water system, Pricing is transparent and job done perfectlyReally appreciate

Jackson Pintaric

1707379610

Nora Sundari

1707214132

Excellent service, easy and straightforward. No dramas!

Naomi Ramanathan

1707019816

Replaced my hot water tank in super quick time. Excellent customer service. Thank you for your great work.

Michael Foss

1706930941

Initial telephone contact with the company was efficient & the follow-up & installation the next morning was well organised and competent. Thankyou

Matthew Lai

1706846196

Great service they came on time did a good job and also didn't leave any mess was very happy with them

Gary Walker

1706837716

Joost Bekker

1706828335

The guys did a great job, very quick turnaround on replacing indoor gas water heater. Very helpful team.

Ian Young

1706755957

Great service. Arrived when they said they would and did a great job without any fuss. Good communication too. Recommended.

Jacob Mitchell

1706058105

Had a great experience with Australian Hot water. They were at our place within an hour of calling due to a leaking 10 year old heater. They were able to replace it (with a larger & better) Hot water heater on the same day with no fuss at all. Definitely recommend

Anna Connell

1706050560

Quick and effective installation. Brandon was very punctual, polite and clear in installing

Ma Aurora Nemenzo

1705992116

Ken was very polite and professional.Very well satisfied with his assistance and service.Highly recommended 👌

Kelly Mitschuinig

1705990832

Kevin helped our family find the right hot water system to suit our home and budget.He made the whole process so easy he worked so quickly to get it done so we could enjoy a hot shower the same night.Highly recommend to call Kevin for any hot water system needs

Grant Cruchley

1705971352

Brandon and his offsider arrived right on time, and did a neat and efficient installation job. They were polite and helpful throughout. Recommended.

Pradipa Rijal

1705830728

Graham Klerks

1705707443

Great to deal with, helpful and informative. Quick to install and quick at installing. Definitely recommend.

martha knox-haly

1705364973

Eddie was absolutely brilliant, he was punctual, efficient, covered our options for a water heater, made helpful suggestions

Michael Kelly

1705268739

Excellent experience from quoting through installation and follow-up service for a minor query. Very happy to recommend this business for hot water replacement.

Fazley Rabbee

1705117644

Great service.

Adora Cleofe

1704956578

From enquiry to booking Kevin is not only honest , works with integrity, he knows exactly what we needed and not like other companies that they will try to talk you into unnecessary and costly unit.Pricing is fair and transparent - definitely value for money.Praises and highly recommend Paul for his efficiency , super friendly attitude and punctual services. Very impressed!

Jason

1704894302

5 Star Hot Water installation service.Great job !Very Happy.

Rino Trunzo

1704845305

Wilson Yousiph

1704420318

Excellent service very helpful and very friendly people

Gidion Eng

1704186012

30/12/2023 afternoon my hot water tank burst. I was panic because is new year long weekend. I called view plumber but no luck. I remember Australian hot water at Blacktown. Thanks God they answer and came 2 hours after I made a called.His name is Billy. Very nice bloke. He gave me 2 quotes. And I said done ! He installed temporary hot water so we can used for shower and etc. He came today 2/1/2024 to installed new one for me.Im so please with his job. Very professional clean and just made me very happy. Thank you so much Bill, you are truly champion without you we will not shower for 3 days. You the best Bill 🙏

Caroline Elgemeie

1704183781

Deborah Ann Drury

1703825080

Amazing service, super quick response, excellent service and outstanding all round. John came very fast and fixed my old hot water system. He is fully equipped, careful, diligent, extremely experienced, precise and a lovely bloke with it. I fully recommend Australian Hot Water. I have never ever ever had such excellent service in Australia. The price and service was superb. Deborah.

Melissa Brown

1703045283

Great service

Brett Daniels

1702939565

Zero complaints, the guys did a great job installing my heat pump system - a massive upgrade to our previous gas system. No more gas bills for me! Will be engaging the team again for future work.

Fadi El azzi

1702619229

Such amazing kind and professional service I highly recommend everyone to use this company.

Ryan Alexander

1702598883

Great service, price and timing. Good service teams and they were nice enough to explain stuff to me. Thanks

Roger Miranda

1702463427

The plumber Josh was incredibly professional and did an amazing job . He was approachable and explained what he was going to do . He did a good job and beyond . I would recommend his professional services to anyone who needs a service from this company 🙏🏼excellent work 😊

mohammed Farouk

1701935514

Excellent service . Very neat nice work . Highly recommended .

Sunitra Pierdziwol

1701687611

The team at Australian Hot Water were a pleasure to deal with. Our hot water system replacement was booked in easily, and the team completed the replacement and did such a great job. Our friendly technician talked us through our new system and answered any questions we had. Thank you for making our system replacement a breeze. I will definitely recommend them to others.

Mae Li

1701661792

The company quickly arranged my job after i called in late morning to replace my hotwater system at reasonable price. Troy came within 1 hour and did great job. Thanks. High recommended!

Dennis Harrington

1701290110

Rang and arranged check of non operational hot water heater.Paul arrived on time checked heater and gave all clear and informed me of results.Australian Hot Water have been extremely helpful in helping with resolving this issue and i would highly recommend them in your time of need

Adam McCallum

1700786094

Professional, Competitive and Prompt. Hassle free same day replacement engagement, highly recommend the AHWM Team.

Robert

1700281279

Quick response, very professional and great workmanship a+++

Val Ugay

1700195354

Paul is easy to deal with, called a night before and he was at my place first thing in the morning, replace my leaking hot water and voila! Everything is good. He even checked my neighbor’s leaky laundry hose and gave him advise.And he gave me the qr code to enter the raffle, hopefully I will win!!Cheers Paul!!

Sandra Clarke

1700093807

I’m very happy with the service delivered by Australian Hot Water when my hot water system failed spectacularly and had to be replaced in a hurry. Angus was prompt, presented as a true professional, he worked efficiently and explained things to me, and left the site clean and tidy. And he is a thoroughly nice bloke as well. Can highly recommend.

John Nothdurft

1700023572

From initial contact at a sustainable living show to the final installation of our heat pump hot water system, Australian Hot Water, Canberra office has been five star. Kylie handled all the paperwork and installation details including rebates and the loan paperwork while Tyler and Ben were courteous and highly efficient in installing the system. The Duo Flo pair also gave clear advice on its operation and left the site in a very clean and tidy state. Highly recommend this company.

Ivy Tan

1699922049

tanya bazzi

1699847248

Great service and no wasting time.Great job guys

CHRISTOPHER Devitt

1699576812

Excellent work. Very helpful.

Guy Hammond

1699509299

Excellent service, third time I have used these folk in Leumeah for hot water systems and service. Excellent standard of workmanship in the installation of my new Rheem system. Especially noticeable to me as an engineer was the very high level of professional pride in the plumbing of the system into my house plumbing, all piping and jointing was perfectly straight and aligned and all joints were perfect. Excellent service within in 12 hours of placing the order for my new Rheem system. Previous installation was also by Macarthur Hot Water and supplied by Australian Hot Water. It lasted 25 years and this new one will most likely do the same.

Dave Fore

1698971959

David Sharp

1698824693

Great service, on time, reliable friendly staff!

Chris Steilberg

1698794430

I found this company prompt reliable and reasonably priced and will use them again if the need arises

Mark Arentz

1698541488

Serviceman Kevin was prompt friendly professional and very helpful. I would definitely rate him highly for anyone. Thank you so much for coming around on a Sunday.

david taylor

1698364752

Very impressed with Australian hot water, quick and professional would recommend if you need a hot water system

Margaret Hamilton

1698096239

It is Saturday night and the water heater is so hot it has warped the cupboard it is in and I am expecting it to explode at any minute so I call Australian Hot Water (not really expecting anyone to answer). Belinda is incredible!! She not only picked up the call but calmed me down and talked me through what to do before contacting the real estate so I returned from work on Monday to a new tank. I cannot thank her enough!!! Australian Hot Water was absolutely brilliant.

Jozef Miklic

1698011241

Professional workmanship and excellent service.

Robert Drinkwater

1697679055

The team at Australian Hot Water were very responsive in sourcing a replacement water heater when our ancient system failed. As soon as the new heater was available, they arrived and installed the system with a minimum of fuss. The installation team were friendly and efficient, and got the job completed in quick time.

Michelle Young

1697064839

Recommend very highly.

We are Awesome 4

1696981789

Very happy and impressed and would definitely recommend. All staff were extremely helpful and turn around time from inquiry and order to installation was so quick - less than a day! Was also happy with transparent pricing and easy to check it on their website. They have maintained their 5 stars reputation. Thank you Australian hot water for saving us when our hot water system lost its battle with age.

Henry Espinel

1696975532

Great service. Easy to organise replacement tank. Very happy with service provided. Thankyou

Stephen Baldwin

1696913749

Came very quickly, installed the new hot water system with no hiccups and cost effectively. Thanks!

Kat G

1696813266

The Plumber was knowledgeable, and capable. He did a good job replacing the hot water system to gas in a very old strata unit. The lady who booked the appointment in was very helpful and polite.

Nic Song

1696466693

Ryan is a great tradesman, great workmanship, great communication, great price 👍

Daniel Cooper

1696298488

Very pleased with the service and pricing for the hot water tank.

Vanessa Earp

1695860179

Lydia

1695684874

Thank you very much Belinda for providing good customer service.And thanks to Ryan for replacing my new water heater today at Wiley Park. He was very professional and had patiently answered my questions. Since my father's properties's hot water systems were replaced by Australian Hot Water, they are the one and only choice for our family.

Bill Youssef

1695266956

Great service! Great price! Installed On time as promised and cleaned up everything after the job was completed.Highly recommend Australian Hot Water - Inner west. .

Alan Yin

1695255098

There is weird sound from my solar control unit. Asked several traders to have a look, most just want big money to replace the whole tank. This one is honest and just replaced solar control unit. Saved me a lot.

Greg Lock Lee

1695168347

Josh & Brandon from Australian Hot Water arrived on time 7.30 am, & proceeded to remove the old & instal the new 135 litre Rheem hot water heater. They were careful bringing up the new & removing the old (1st floor installation) & were pleasant to discuss the workings of the new Rheem & ongoing service needs. All in all, a prompt (next day) service, from ordering to delivery & installation. (start to finish job time 1.5 hrs)Thanks for the prompt resumption of hot showersGreg (Kingsgrove)

nat Aleksandroff

1695094122

Great customer care, professional and would recommend

Ivan

1695094121

Had Australian hot water west install 2 X instantaneous hot water system at my property and there service was flawless they turned up on time done the job quick and neat very professional install they even organised a gas regulator upgradeMatt and Kye are a asset to the Australian hot water west branch

DAVID EVANS

1694504682

Honest and easy to deal with.Showed up as promised the best plumbing service out there

John Mansell

1694496205

Definitely one of the best companies to deal with. Arrived on time, did an excellent replacement of our solar hot water with nil mess.

Spaz Zo

1694409479

Many thanks, good advice and appreciate the quick response in replacing my Stiebel Eltron unit.

Claudia Effendi

1694222426

BenAndJulie Jones

1693811050

Excellent experience with AHW-Macarthur. Kevin was friendly and extremely helpful from the very beginning. Paul came out on time to install our Rheem system without any fuss and ended up having a great chat. Would thoroughly recommend these guys for your next hot water installation. Thanks again!

Beth Cartmell

1693661593

I recently needed to replace my hot water system. Australian Hot Water at Leumeah were very helpful re what was available and were able to replace my existing system within two days. The installers arrived at the appointed time, completed the job efficiently,cleaned up after themselves and removed the old unit.

Eric Cangy

1693455423

Eddy the plumber was an absolute gem. I couldn’t speak more highly of him. Made what seemed to be an impossible job possible. And did the job with so much care. I honestly have to say he is the best plumber I have ever used. Belinda’s service was also exceptional to get Eddy assisting us on the same day we called. Thank you so much for your service Eddy and Belinda.

MONIKA GIBSON

1693369947

Billy and his team from Seven Hills gave us very professional service. They were helpful and did what they said they would and even went out of their way to assist us to complete the job on time. Would recommend them to anyone anytime. Thank you to all involved Geoff and Monika

Vanessa B

1693181216

Wonderful, quick responsive, hospitable and friendly team. The best and most affordable!I only wish I had of chosen Australian hot water firstly when I looked online for a supplier/installer of a 50litre electric hot water tank. My elderly mothers tank stopped working and I quickly went online to look and saw Ferguson plumbing. They were able to come out straight away which was great but what they quoted for the job was just under $4,000. I just couldn’t believe the price so I quickly rang my go to plumber and he told me to ring Australian hot water which I did and they did the same job for $1,000. I am shocked that there could be such a variance in price.

Anita Lawrence-Porter

1692945715

Excellent service and response. Called them at 7 pm on a Thursday night and the unit was installed on Friday morning. The guys worked cleanly and quietly and the price was more than competitive with local plumbing services. Definitely the way to go when the hot water service gives up the ghost

Sung Joo Peter Kim

1692928217

Matthew and Kye came in replaced Rheem 315L 2016 model thermostat. Quick and efficient. Would recommend them to anyone.

Prenita Chetty

1692840674

Prompt service

Eileen Sweeney

1692769981

Georgie and Samantha in the office were very friendly and helpful and followed up immediately when I rang. They sent Troy around within a couple of hours to check the measurements for the heater and the following day he and Angus installed a new one and removed the old one. They were all done within 90 mins. I also liked that there were no hidden charges. Great service - thanks everyone.

Tracey Ashton

1692687843

Friendly, swift service. Great communication and follow up. Highly recommend.

Tony M

1692417633

Provided all the info we needed to make the right decision for us, fair quote and job done on time and without a problem. Great service.

Ray Oweis

1691746171

Very helpful and responsive. Good price.

Rowan Hearne

1691662138

AHW recently installed my new heat pump hot water heater. I wanted an efficient electric hot water system to replace my gas hot water system. I needed one that was lightweight and could be installed on my cantilever balcony, and was quiet too as it was next to my bedroom. So they installed a Sanden heat pump system that does the job. Great quality, professional and responsive.

Mia Feng

1691629266

Professional and efficient , Theo and Sam are great !

Mert Bora

1691551589

They have the best service I've ever had. Quick response, problem solver and clean. Recommended.

Kulraj Hundal

1691209686

Awesome service provided by Mathew. Great job on right price. Absolutely recommend their services.

Epicenter (Reskaine)

1690354279

Daniel has done a great job installing my hot water system, extremely friendly and helpful. would highly recommend Australian hot water.

Duncan Roebuck

1689904497

Very easy transaction, neat installation, plumber was easy to get on with, fair price

Gavin Durbin

1689659399

We were recommended Australian Hot Water by a plumber mate and they were quick, great value, friendly and professional. My wife and I can't recommend them high enough.

Travis Rich

1689558026

The team at Australian hot water really delivers on service and quality. Great to deal with a company that helps out with great advice and service. Great company and easy to deal with.

Kevin H

1689553743

Hot water tank burst overnight and Australian Hot Water was there first thing in morning with a replacement. Couldn’t be happier with the service!

Nick Svarnas

1688878367

Anastasia James

1688623820

Phil & Noah were great! Very happy. Would recommend

Saber King

1688356792

Hi All,I would like to share my experience with Australian Hot Water. I recently signed deal with them for my hot water update. The deal signed on Thursday, and they turned up the next Monday with everything ready. After the installation, we found the meter needs to be switched from Off-peak 1 to 2 . That is saying we are not going to get hot water until the next morning because the hot water unit currently running at night. The guys didn't leave us in this award situation, they called the boss and installed a temporary GPO for us, without any charges! I would like to call out the great service, and I will definitely recommend them to anyone who need to install the hot water system!

John N

1687999736

Job wasn't straightforward but the quote from Australian Hot Water was significantly less than other reputable suppliers. I was very happy with the the job carried out by Troy.

tlw388

1686635818

The plumber Marcus did a good job and re-install the cupboard next to the new Rheem water heater. Nice and clean!👍👍

Ray Clarke

1686305397

Great service and replacement tomy hot water tank. I am very pleased.

Andrew Wan

1686239438

Thanks Wayne and Daniel for a professional, efficient and clean job. Everything is very satisfactory.Reasonable prices but great value. Australian Hot Water - highly recommended.

Matthew Dunwoodie

1686210570

Very responsive, on time, professional service and very competitive. Overall excellent service. Would recommend Australian Hot Water to anyone!

Sam Owens

1686183202

Excellent service all round. Installers Phil and Marcos were super professional and friendly onsite today. Their colleagues Kerry, David and Steve had been extremely helpful on the phone earlier in the week. Top work, chaps. Thanks.

Mchl LK

1686093165

Rang AHW and spoke to Steve on the 29th May, organised Grant to come the next day to check it out, got our quote the following morning, we had our tank delivered on Sat, rang Steve on Mon, Grant showed up today, few hours later, Hot Water is ON! Few things worth mentioned here: they dont bull you (i did call a few just to check on pricing etc) - straight forward honest quote, they even helped us with the rebate paperworks! Which is amazing! Less hassle! 5 stars recommendation!!!!!! 👍🏻

Matthew B

1686013212

Efficient and great service. Replaced our instantaneous hot water system in our commercial complex quickly with little fuss. Receipt and warranty paperwork was sent through the next day. From one service company to another, it was a very smooth experience.

Henry Kay Charles

1685498435

Grant was efficient, friendly and did a good job.

Paul Jolley

1685317605

It should be 6 Stars. Fast response, efficient, tidy, professional, top quality work and for a fair price. Would not hesitate to use again or recommend to family and friends. A big thanks to Kevin who drove down to Bargo to get us sorted.

Anthony Stanley

1684992817

Marcos provided a prompt and thorough service to repair my hot water issue

Ian Ferguson

1683780978

Phil was fantastic.

Ralph Kaye

1683679430

Wish I could give more than 5 stars. The most prompt, most friendly and best service you could ever hope to find anywhere.

Tony Peridis

1683254634

Thankyou Marcos,Noah & Phil Great service,On time and great price thankyou Boys for doing a great Job

Athena Iu

1680650567

Australian Hot Water Caringbah, Matthew came straight away to quote new Aquamax 315 litres. Excellent price.Matthew was very professional and friendly, he arrived on time and completed the job beyond our expectations.

Dr Barry Entwhistle Esq

1680310770

What a pleasure dealing with Australian Hot Water. Turned up today on time, explained the process of replacing the hot water service and was both professional and efficient. I will have no hesitation in recommending this Australian Company to those who require similar product. Really appreciate the prompt service.

Tux Mo

1679880417

Jonathan Lippa

1679381321

Marcos and Noah did an excellent job today replacing our old hot water heater. As this was an extremely complicated job due to the configuration and access to the system they deserve the highest praise for their professionalism, attention to detail and good humour!

Ana Temple

1679360972

Steve was very helpful and the leaking hot water system was replaced within hours of the call being placed. And it was a Saturday! Marcos who installed the new tank was very professional and did a great job connecting the new Rheem water heater into the very high and awkward location. Thanks for the great work.

Josiah

1678755228

Md Hoque

1678667695

Friendly, supportive , efficient, experienced.

Taniela Afeaki

1678408160

Eduardo Dela Rosa

1678320646

My 12-year old continuous water heater gave signs of old age thus needed replacement. Billy (from Australian Hot Water - West) immediately called me back to understand my issue and gave me options for replacement.Billy has given me reasonable quotes - which is inclusive of alterations to the existing pipework (for which I found other suppliers to be charging additional cost on top of the supplied-installed quotes).After accepting the quote in the morning, Matt is already at our doorstep in less than 3 hours - and fixed/replaced our outdoor water heating unit and indoor controller. I found Matt to very professional, friendly and considerate. I observe his respect not only for his customer - but also on his customer's home. He works very neatly - that you won't see any traces of materials left on work area. Seldom do I see tradies who cleans up and would remove working shoes when they get inside the customer's homes. Matt removed his ones, although it would have been fine with me.The family really appreciated the work delivered by AHW-West - and the excellent customer service we received. Will definitely keep them in our contacts list for hot water/plumbing issues.

Ahmad Zafar

1677715179

Had Phillip attend, was on time and super polite and professional very happy

Terri Driver

1677583110

I highly recommend Marcos for his exceptional professionalism and customer service. He has visited my apartment twice and replaced two hot water systems with great expertise. In addition to his plumbing skills, he also fixed my faulty tap and even took the time to entertain my frenchie. Marcos is a true professional and a pleasure to work with.

Ian Breedon

1677456387

Marcus provided excellent no fuss service and quickly resolved the issue.Thanks Marcus.

Michelle

1677365301

Marcos provided excellent service. Very efficient friendly and did an amazing clean up after including removing the old tank.

Catherine Johnstone

1677364923

Very good quick service. Had a problem with hot water arising from storm damage. Marcos was efficient, tidy and very good. Office staff were also great to deal with. Highly recommend Australian Hot Water

Zoe Bakopanos

1677149765

Marios & Phil were great - very efficient.

nick stone

1677035748

If there was a six starOption I’d have chosen it!Fast prompt service and install 🙌

john bellamy

1676587773

I have a solar hot water unit and have had no hot water for 3 days. I spoke to a number of friends that are plumbers including my Nephew, every one of them said to call Aust Hot Water, as the will be faster and cheaper than them.I made the call Thursday afternoon and John turned up first thing Friday morning, he had one look at my switchboard and found the problem. He could of bluffed me into paying for a new HWU as I had already told him we would need to replace it. Its a rare thing in this day and age (at least for me) to find someone so honest and reliable. I would recommend them to anyone that needed work done.

Shante Schreyenberg

1675914357

Phil was on time and finished the job quickly and efficiently.

Dan Milkovic

1675900605

The boys were great! Communicated everything they did and did the job well. Fast and efficient. Would recommend to everyone.

Giedrė Viršilaitė

1675840127

Phil and Noah were great! They did an amazing job, very tidy and clean! Very happy with their work!

Vy N

1675657798

Had Noah and Phil replace my hot water tank, great friendly service, and very prompt

Chiara Luo

1675566210

Julia Braun

1675304049

Would highly recommend!! Great team, professional, fast, friendly. All very easy.

Jocelyn Lu

1674779762

Excellent service. Three guys came and they did a great job! Very happy with the work.

Sandra Glynn

1674545440

Marcos installed our gas hot water system - he was punctual and did a great job. Would have no hesitation recommending him and Australian Hot Water.

yue archer

1674525832

Top class work. Two boys from Caringbah branch installed my hot water system. Everything is nice and neat. They are also very educational giving me very practical advices. Highly recommended.

Melanie Oliver

1673924748

Recently installed a new hot water system through AHS East Sydney. Had a very positive experience. Steve in the showroom was very pleasant to deal with and explained things clearly to me. Marcus and Noah installed the system and after 2 months, nil issues to date. They also returned today free of charge to change a pipe which I had chosen on the day, but later changed my mind for aesthetic reasons. Was very happy that they came back for me when technically they had already finished the job. Would recommend to other owners.

Peter Kennedy

1673908939

very Professional,up front with costs, tidied up any mess , looks neat and work's great, I would highly recommend this company

fran

1673496203

Matt and Kai turned up early and as I knew already my water heater would need to be replaced. Then had a long discussion re a like for like replacement or swapping to a instant hot water system. Instant came out slightly cheaper and it's what I wanted since I had one at my old property. They just got on with it and done a great job. Removed the old tank system cleaned up after themselves and done a 5* star job that came in under what I was expecting to pay.

Ross Bowden

1673310620

Best service experience ever - phoned at 9am, service guy at home at 10:30 and water heater replaced by 2pm same day. Amazing!

Anuj K Dhawan

1672963561

Marcus and Noah from Australian Hot Water arrived on time, worked quickly and cleanly, and explained all the steps they were taking. They were respectful, polite and friendly (with a bit of banter thrown in), and did a really great job.

Paul Blunschi

1672733658

Scott Gilleland

1672541790

Highly recommend for all your hot water problems. My hot water tank packed it in the day before New Year’s Eve. I rang them at 10pm and they said they could replace it the next day. Trying to find someone at this time of year can be difficult. Matt from Australian Hot Water couldn’t have been more helpful/knowledgeable . Now we have a new tank and hot water again. Thanks Australian Hot Water and Happy New Year.👍🏼

Alan and Aitana

1671693772

Australian Hot Water - Sydney South.Excellent and very professional service in replacing our hot water service, great job for a very good price. Very highly recommended.

Nelson M

1671684360

Australian Hot Water -East (Marcus, Grant and team) installed a 26 liter Riannai heater for us, they also removed the old heater tank that we originally had in our laundry room. They did an amazing job installing the new unit, they relocated the new heater outside the house so new connections and pipes were required. I can say that all the new pipes and connections are very well done and nicely place around the existing Gas and hot water pipes. I recommend these guys for your hot water services, they are professionals and their quotes for the services provided to us were reasonable.

Mith S

1671670717

This is an excellent and very easy to work with company! Marcus and Noah did an amazing job in removing a very stubborn old water heater and installing a new one. They were both very personable and professional and came in just before Christmas too! Thanks guys.

Woody

1671566635

Hot water system busted. Matt came out and had the new one installed and working the next day. Thanks guys.

amit hans

1671514877

Great price, fast and neat! Highly recommended!

1671429858

A fantastic company. Great customer support from the beginning to the end of the process. Marcos was great and went the extra mile at every stage. I would highly recommend Australian Hot Water East to everyone. Thanks

Zoe Carides

1671424244

Marcus & Noah sorted out my Mum’s hot water system quickly and thoroughly, explaining everything in a clear and respectful manner. Very happy with their work - highly recommended 👍🏽

David Cullen

1671420301

Great service, arrived 8.30 Monday morning, have a 30 year old gas water system, fixed in 20 mins, good rate, highly recommended

Lucy Dujmovich

1671182616

Noah was very professional and friendly! I can strongly recommend this service

Samuel Garcia

1671182554

Noah installed our hot water system last week. Solid workmanship and professional advice!

Oi Youn Chen

1671081621

Top quality jobDean and Matt were very friendly service with great communicationFair price highly recommended

Chester Buchanan

1671079033

Kathy Fulham

1670990404

Marcus and Noah were fantastic. Very fast service and we're very knowledgeable and extremely helpful. Job was completed in a speedy time. Would definitely recommend to others

sivarasa sangeetha

1670464217

I highly recommend them. They have done a great job in a short time.

louise Milne

1670378203

Matt, Brent, Luis and Michael and the whole team at Australian Hot water are fantastic, they replaced a very difficult outdated tank in a timely and professional manner. Their service is phenomenal, and they are the most competitive company in the market.

Vicky Li

1669891518

I really appreciate Australian Hot Water - Southwest. I obtained packaged quotes from 8 different businesses online for removing an old 50L water heater and installing a new one. I found AHW Southwest offered the best quote in the market. Their customer service officers and technicians are all very professional and efficient. Two technicians came to my home at 9:00am this morning and completed the job within 1 hour. I am very happy with their excellent service!!! Big thanks to AHW's amazing team. :)

Michael Morton (duck2h2o)

1669779651

Just had the Sanden 315L Heat Pump installed, the team were very helpful in making the decision firstly and then working out where it would be installed. Then for the install Brent / Matt / Luis / Michael made sure the install was tidy and minimal. The extra effort and consideration was much appreciated. Very happy to recommend the team.

Harryandleo

1669713755

Excellent

David Yip

1669161822

Had a new hot water tank installed today by Louie and Michael from Australian Hot Water South. Great job! I highly recommend their service.

Andrew summerton

1668820004

Just had matt repair our gas meter and change a ball valve, probably the most efficient company I have ever dealt with, rang up yesterday and they came out and got the job done right away 👍 very competitive pricing. I wouldn’t use anyone else, customer service at its best

Christine Donovan

1668481508

Our heat pump hot water system was installed yesterday in a very professional and efficient manner.service provided was first class and we would not hesitate to recommend this company to anyone.

Munawar Hossein

1668208819

X Fan

1667966114

Marcos is truly amazing. He is very professional, responsible and considerate---always taking customer's interest at heart. He is polite and has a good sense of humor as well. He did the amazing job replacing the gas heater today, and I truly enjoyed the whole process interacting with him. Thank you, Marcos, for everything.Kathy is also very helpful and professional taking the phone call and arranging the job.A great team! Cannot recommend more.Jack

Samantha Marshall

1667720975

Quick response & installation - good value for money. Understood our needs and recommended the most appropriate heater!

Samuel Mou

1666580625

Jessie Wang

1666302925

A big thank you to Billy and the technicians at Australian Hot Water - West. They did an excellent job in swift response to web query, free inspection and quotation, and on-time quality relocation and replacement of my electrical hot water tank. The piping and electrician work was neat. They were also very helpful in removing the cupboard underneath the old tank and offering a hand to move it to my garage! We are very satisfied with and grateful for their friendly and swift customer service and the outstanding technical work!

Kate Baddock

1666052863

Terrific service online, over the phone and by the installer. I booked Sunday evening and had a new hot water heater lunch time Monday.

James Hall

1665702527

Love the web interface. This company actually responded to my request. Easy to book. The team was on time, did a great job and explained in simple terms everything they did. Job site was clean.Brent and Matt thank you!

Hc Chiam

1665553487

Although Brent was late (through no fault of his), I was extremely happy with his work. He replaced my hot water tank and changed a tap very efficiently and, surprisingly, quicker than I had expected - my previous experience took several hours to do what Brent did. Not only was Brent a great person to engage with, but he also answered all my queries patiently and there was barely any mess when he left. Thank you, Brent!!!

Michael Mccormick

1665358415

Georgie was so nice and a pleasure to deal with, she explained the whole process in detail. The plumbers arrived rite on time and the whole process was taken care of Very quickly. I obtained a bunch of quotes for my hot water tank to be replaced and Aus hot water came in $200 below the nearest competitor. Would recommend!

Janusz Tydda

1665120835

Marcus was terrific. Great, professional workmanship and fantastic advice regarding gas meter.Thank you!

Bob Gow

1664591066

Our old 80 gal gravity feed Joseph Autohot water heater in the roof sprung a major leak flowing through the ceiling into the house. I contacted Australian Hot Water who were excellent in quickly responding and discussing options, we deciding on Rheem Model 4A1315. This involved isolating the old roof heater, planning and installing new pipework etc coupling the new outside water heater to existing pipework. I could not have been happier with the speed, expertise and professionalism in organising and completing the installation now working perfectly. They were very easy to deal with and the pricing for our complex installation was very reasonable, I would certainly recommend them to others requiring similar services.

jokoko

1664436910

Excellent service and installation. They converted my old gas tank to an instant gas system. Matthew was professional, quick and clean.

Jason Ho

1663673811

Highly recommend these guys to solve all your hot water needs. I called them to come out for a same day free quote for a new hot water system. I had to wait 2days for the model I wanted so they offered to provide a free temporary one to me to use in the meantime. Very efficient, honest, knowledgeable and well priced. Can’t be more happy. Thank you so much!

RB PLAYZ

1663302196

I'm a plumber. My elderly neighbours had hot water issues but I just didn't have time. I told them to call Aus Hot Water. Unfortunately they rang a different plumber who quoted them 6 grand. Poor old lady nearly had a heart attack so I got onto Aus Hot Water in Caringbah. Spoke with Adam and within 2hrs they were there and replaced the thermostat. Couple of hundred dollars. Awesome service. Good job Adam and team

Steve Cheline

1663300668

Nicky Cooper

1663232334

Highly recommended- helped out with little notice, sorted the issue professionally and quickly.

MrandMrs Man

1663162293

Fantastic service! Thank you Wayne for organising the new Dux system. Thank you Daniel and Luke for the installation work and advise. Everyone at Moorebank AHW are professional and friendly. Also cares about their customers, that’s a bonus!

Philip Spears

1663124503

Extremely Fast Response @ Hurstville, Efficient Installation and Great Customer Service! Also removed faulty water heater system. Highly recommended and Good Professional Work-craft!

Mairead O'Brien

1662451764

100% recommend!!Honest , reliable & punctual !This team goes above and beyond to deliver a surprisingly, very satisfied customer service experience .As we Irish say ,, "Go raibh mile maith agat" Billy & team ,i.e " a hundred thousand thank you's.

John Laukaitis

1662430376

Great work! Thanks

Colin Stephens

1662426193

Peter Leipnik

1662422311

Great service 👌🏼

Grant Hollyman

1661904548

We loaned a hot water system because ours wasn't in stock and when it arrived it was delivered by Brent. The service / delivery and product was first class. Thanks!

Richard Gregory

1661825337

Can’t fault the response time and service.. Peter installed the new boiler, super nice chap and left zero mess.

Anthony Rogers

1661400970

Thank you John & Matt for your fast & friendly support in our moment of need today. Great service

Peter Beard

1661381165

Great experience, we are converting from gas to electricity. They installed a heat pump hot water system which needed new wiring, they also ran a new circuit to the kitchen for an electric cooktop. All the work was done quickly but carefully, pipework and wiring was neat and tidy, as was the site when they left. Minimum disruption. The office staff communicated regularly throughout the lead up all thorough professionals, thanks everyone.

Darren Robertson

1661316835

Adam was quick to arrange an inspection, Matt and Brent were out here to replace the hot water system same afternoon. Very fast and professional service for our rental property. Great job.

Laura Ambriano

1660867672

Fantastic service!!! Hot water tank died yesterday at worst possible time- our place has difficult access but the guys at Australian Hot Water were fantastic, really fast service, tank replaced on the day, great workers thanks so much to Matthew, Adam and the team!

Jenny

1660863001

Had a great experience with Australian Hot Water! The team are honest, efficient, experienced and exceptionally easy to deal with.They won't talk you into something that you don't need. Last year Billy helped us fix our old tank's ignition over the phone (with no charges), which then lasted us for another year. Whilst all the other suppliers that I reached out to at the time were trying to get us buy new tanks right away.Highly recommend!

JiMD

1660783336

Excellent workmanship and punctual service for installation of our new Hot Water system and removal of the old Solar Loline Electric Boosted Water Heater. Australian Hot Water- Norther Beaches & North Shore installed our previous Hot Water Service 18 years ago and have maintained their high standards.

Glen Gordon

1660699765

Excellent job, pipe work very tidy. Friendly and very competent work.

Damien McDonald

1660561701

Very friendly and professional. Great service and quality.

전미진

1660436021

They were punctual and very friendly and helpful while they helped us to relocate our water heater tank. I can strongly recommend their service.

Manuel Xuereb

1660273123

BRENT AND Mike where exceptional.Reliable responsible service with a smile .Very positive and professional

Reza Moeini

1660091911

Excellent group specific Matt and his team. Doing very nice and clean job for us and I am so happy to their job. great price and so responsive to any calls after doing job. Good luck.

Bill Farrelly

1659664789

Great service. Turned up on time, did a good job and did not leave a mess. What more could you ask for ?

Michael Brannen

1659321355

Extremely happy with Australian Hot Water. They showed up on time, explained what new equipment was required to install my new water tank and pricing. Installer - Matt - was efficient in his work, took the old tank away and cleaned up after himself. I highly recommend this company, and will use them again should I need a new tank in the future.

1658477557

A new hot water system was installed by Daniel in our home. He was very efficient; courteous and providing useful information to us as customers. Very happy to have Daniel helping us with the installation.

Kathy McGuigan

1658320000

So very impressed with Australian Hot Water! New hot water system fitted in a couple of hours. Booked easily on line. Prompt, courteous service and well priced. Will not hesitate to recommend.

Alan Paterson

1658274649

Very satified with the service provided. Called to have leaking shower taps repaired. Mitchel arrived the next day, replaced and repaired the damaged taps. Did a great job. Very impressed with his knowledge and care taken. Highly recommend Chris and his staff. Had new hot water service installed 12 months ago and was very happy with their work then, and was the reason we were happy to have them back.

Efi Farmakalidis

1658203883

Anna Moran

1657854749

Had a boiler replaced by Marcus - great friendly and professional service. Thank you!

Susan Skelton

1657690850

Very courteous, professional, friendly. Arrived on time. Straightforward conversation. Quick resolution. Highly recommended. Anthony, the technician, was friendly, easy to talk to and extremely competent.

Ann Phoon

1657325973

Great customer service from Sam and good job by Serviceman Kade from Eastwood office. He was on time + did a great job. Very satisfied .

Lynne Ashpole

1657255521

Marcus and Noah from Australian Hot Water - East were excellent. Marcus was prompt, professional and personable when we needed to replace our hot water system unexpectedly. He gave us clear advice on which new system to install and the installation of the new system was able to be done on the same day. Marcus and Noah were great - a big thumbs up from me.

Brian Kenihan

1657166990

Fantastic service from Michael. Phoned ahead, arrived on time, troubleshooted the issue with heat pump fan, did a general service while there (cleaned strainer, air grill, prv), fair pricing, couldn't be happier. will use again.

peter shaw

1656569555

very quick efficient with no hidden charges , highly recomend

Kewyn Gold

1656558481

Excellent service from the first google search, prices including installation were clearly advertised unlike many suppliers who have to come out and do a site check.Their website booking system is simple and easy to use and they called to confirm everything within 24 hours.Three days later they had completed the installation and the place was left exactly how they started. Clean and tidy with a brilliant explanation on the warrantees.HIGHLY RECOMMEND!

Albert Nasralla

1656313656

Absolutely fantastic service and price. Thank you for your speedy service!!

Gun Guy65

1655855803

Hi Billy,Thank you for your service today, greatly appreciate your time for swapping thing around to help us out at the last minute, the boys where professional and very helpful we highly recommended this company Great service and price

Scott Moors

1655177490

An absolute pleasure to deal with. Excellent all round experience from start to finish. Arrived as promised and completed the task at hand competently and professionally. I highly recommend these guys. Thank you.

andrew halil

1655043079

I highly recommend Australian Hot Water for hot water installations. They were very professional and did a superb job removing my old hot water system, and installing my new electric hot water system. They were absolutely superb. Thank you Australian Hot Water!

Alfonso Toh

1654760478

Outstanding service of Wayne and Daniel in supplying and installing my new hot water tank. My old hot water suddenly gave up after 14 years in the eve of the State of Origin. Hoping against hope that I maybe able to get in touch with hot water specialist in this evening, when almost all are watching the State of Origin and can not be bothered, I contacted Australian Hot Water who answered my call right away and provided me a number who would assist me on my problem. I contacted the number and was able to right away talk to Wayne. He sorted my problem and arranged the delivery and installation of a new hot water tank the next day. The next day, the new hot water is installed as per schedule. Wayne and Daniel you both are a legend.

Daniel Ross

1654228021

Great Job, Australian Hot Water. I used the Caringbah store. I called Mat in the office with issue on Electric Storage system. He sent Brent out same day. Brent showed up spot on time and diagnosed my system. This is where these guys are great. Not only plumbing experience but also electrical. Brent found that the Hot Water system itself was fine and diagnosed it back to my Off Peak meter which had not triggered as usual. Brent got it working and informed if happens again contact electrical supply company. So in the end a relatively cheap outcome. I must congratulate Brent- very professional and helpful.. You must use the Caringbah guys at Australian Hot Water. You wont be disappointed. Cheers Danny

ted anderson

1652854868

punctual, competent and honest

Brendan Barry

1652767343

Kathy Green

1652699916

Punctual.polite.reliable.very tidy work.would recommend to anyone needing their services

Fraser Tye

1652157766

John was a gentleman and true professional (in arncliffe). Highly recommend.

Pamela McAuley

1652082664

Aust Hot Water provided excellent customer service and installation of my Rinnai Infinity system. This is the second time I have used them and I would highly recommend them to anyone wanting a trouble-free experience.

Anita Watts

1651644189

Andrew Eggleston

1651458973

Robert Culbert

1651191745

Had a problem,with Hot Water Heater,got a quote for an unusual heater replacement!Installed with no fuss and complete satisfaction in less than 2 days.Efficient from first phone call to completion.This is the way a business should be run!

Joseph Generoso

1651110752

Just had Luke come round to install a new gas hot water unit. He arrived earlier than expected and finished the job in next to no time and was extremely polite and even helped do something with our tap in the kitchen to improve the flow rate. very professional service and I'll be sure to use and recommend AHW in the future

David Rowe

1651030038

Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends

Sheree Fitzpatrick

1648871431

John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again.5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.

Kenneth Luu

1648089489

James Baronian

1647558578

Bianca Cooke

1646733231

These guys are super professional with reasonable prices and fast service! Turned up at the agreed time and installed our new system even in the pouring rain. This is our second time using this company and I would recommend them to anyone.

Katherine Kiu

1646698507

Luke was super kind and friendly. Services were approx $100 cheaper than going to the electric water heating company, and they got the job done just as well and efficiently. Definitely recommend these people

Veera Raghavan Krishnan

1646112998

Quick response and good value for money.

Warren Dunbar

1646096262

Austyn Guo

1646096068

We had a very positive interaction with Luke from Australian Hot Water. He arrived within the time window that was given to us and was considerate to wear a mask.While our issue was resolved fairly quickly (pilot light relight), Luke was very professional and explained to us how to resolve the issue ourselves next time. We also inquired about options for replacements (should the worst happen) and sought his opinion on gas/electric tanks which he was happy to share.I can see why Australian Hot Water is so highly rated on the reviews here as Luke was an absolute professional. I'm not even mad about the modest service charge as I've definitely learnt a lot! :)

Mayank Patel

1645683817

Amazing service, affordable price, Brent & Luis is amazing. They did great job in our apartment for our hot water system. Highly recommend

Glen Redden

1644627717

The service was of a good standard, responsive and priced reasonable, however the time commitments were not properly handled and a small pricing commitment, the workers Kye and co plumber were excellent, they did leave a little mess [of course placed the same in the correct recycle bin] which is good,. all in all they did an excellent job.

Bianca Coluccio

1644621234

Helpful, fast and efficient service. You can order a service online too which I found really helpful.

jeffrey sammut

1644554843

Robert Ayoub

1644450241

Daniel Zagame

1644213993

Ordered the system on a public holiday .Installed next day .Very good service.

Marty Dennison

1642220601

Our large hot water system leaked late on a Friday afternoon. While it was clear the system needs to be replaced, no plumber would offer to do the work, let alone on the weekend. I found these guys through a google search on our current model. They immediately quoted, which was better than what others were quoting. We booked them in and they turned up as promised. It was a very hot and himid day, but no complaints and just got the job done showing me how to use the new system, leaving no mess and putting fencing back in place as well. They also took care of the 22 year old system as well. So glad we found them. I'm recommending them to you without hesitation.

Philip Dee

1641115166

Wayne from AHW called back within a reasonable timeframe after leaving a message for service request.He was very knowledgeable and offered that the brand Aquamax is much the same as Rheem, just different branding.He was pretty much booked out but came by the next morning with the new electric hot water for a quick removal and installation, and tests to ensure everything is good to go.Though it may look pricey, but it's the convenience of not having to install it yourself and your cost to remove the old one.The time and effort by Wayne was impeccable. We enjoyed your service on the day.

Kathy Manning

1640862190

Excellent service, good price, fitted me in the day before Xmas when our hot water service broke on 23/12 - can't ask for anything better than that!!

Jeff Hayes

1640837704

Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John

Darryle Lawson

1640312450

Prompt and professional service and at the best quoted price for supply and installation I could find locally.

Renato Petrillo

1638574506

I would highly recommend AHW. I spoke with Wayne who was very knowledgeable, he guided me through the best option for my situation. Work completed the same day at a competitive price.

Julie Parker

1637794951

Absolutely fantastic, rang first thing in the morning by midday it was fix. Quick, professional and friendly service.

Ronnie Lipovic

1637211979

Absolute pleasure to deal with !Billy and the boys were awesomeWill definitely use again and won’t have any hesitation recommending to family and friends.

Maria Cruz

1637208620

My husband and I are very grateful to the Australian Hot Water company for their professionalism and excellent customer service. Quick to respond to all my queries and the tradesman they sent came on time. He was very efficient and the job was done quickly. My overall experience with them was great.

Meli Cartwright

1636701218

Young-sun Kim

1636619157

Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional.Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.

Nicole Harvell

1634528325

Couldn’t be happier with the guys from Australian Hot Water. They installed our gas log fireplace and throughout all of the complications we experienced, they couldn’t be more accommodating. They know exactly what they’re doing. They are professional, reliable and friendly. Very happy!! Thanks team. Highly recommend!

Jerome

1629343736

Peter Batch

1628461626

Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.

steve H

1623104088

Prompt arrival to look at a minor issue , great customer service , highly recommended

arjun mahajan

1623066209

Quick turnaround . fixed hot water system .. on point with the job and reasonably priced.

Ben N

1622009319

2:24pm - I called to get a broken hot water tank fixed. Repairman in area. Sweet.2:46pm - called to say that he'll arrive soon2:55pm - repairman arrived.3:03pm - problem identified - broken thermostat.3:15pm - problem fixed and sorted.4:07pm - hot water is back to normal, paid via bank transfer. And I'm writing this review.Thanks guys - really easy and simple, job done, and we have hot showers again.

Matthew Peck

1621658380

From the office to the installation team, I was provided with professional and friendly service. Cameron and John worked tirelessly for two hours and left the site clean and tidy. Many thanks to the whole team. Highly recommended by others and they were right!

Kim Campbell

1619766014

Wow what a brilliant company to deal with.Within 45 minutes of my call...Matt came to my rescue. He was so polite , knowledgable and my hot water was fixed! Would highly recommend Australian Hot Water Caringbah and Matt ....Thank you...you are a legend!

Dylan S

1619753526

I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.I highly recommend anyone with any hot water needs to consider Australian Hot Water

Nicola Horbach

1619680617

Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.

Benny Zhang

1618925033

Australian hot water installed a new water heater for us three months ago, the quote they offered was the best among three companies.Yesterday I found the outlet pipe was a little bit leaking (not emergency) and contacted them, they responded very fast and came to fix within 24 hours.I met three team members of the company since I contacted them for a quote, they are all professional, nice and helpful people.A reliable Australian company, highly recommended.

Candy martini

1618811782

Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!

Hashinda Silva

1615892837

Wow, these guys were just simply amazing, I've had few plumbers come out and ended up picking figures out of the blue. And then came these guys, they spent a fair bit of time/days and informed in detail various options and best lowest prices to start. It was great to have a feeling like your not getting ripped off and they genuinely price the job. Nothing was too difficult, although it was a fair bit of work. The guys who installed the gas hot water system did a great job. Nice, clean system. Would totally recommend Billy and the crew at Australian Hot Water

G B

1615442520

Yesterday found our gas HWS tank was leaking after 24 years use.Last night wrote a message to Australian Hot Water for a quote and this morning 7:30am Cameron had a look and it was replaced before lunch.Decided on the gas instantaneous which required a bit of copper to connect to our larger diameter pipes but the job is super tidy.Friendly guys and neat work. Thanks.

Linda Koenig

1612918060

Matt and Cameron were very professional and quick! I would recommend them to anyone!

Phillip Richards

1611188917

Very Happy, Great Job at a good price.Can't thank you guys enough for fixing our hot water.Highly Recommend

Jonathan Harding

1610757197

Excellent work from the team over at Australian Hot Water Caringbah!A massive shout out to Cameron the technician that came out to install my brand new Rinnai B26, I'm telling you what cool guy. It was put together very quickly, he explain everything clearly and even checked out my taps inside the house to see if everything was all good! Well done brother, somebody get that man a beer!

Craig Montgomery

1610073400

Paul Colless

1610072808

Definitely recommend! I called Australian Hot Water at 9.30am after waking to no hot water and by 1pm the same day we had a new hot water system installed. This included a free assessment and quote with 3 different options. All points of contact were professional, courteous and were nice guys to chat to. Shout out to Josh, Cam and Matt and thanks for turning what was looking to be a bad day into a mildly inconvenient morning. See you guys in 15 years or so.

colin gurney

1605739777

An amazing crew of plumbers. I am exceptionally happy with the service that they provided. We love our new bathroom and the new layout. Good, honest, hard working and very professional tradies. We will be using these guys when we do our kitchen soon.

Dominic Galvin

1601518829

I had a really good experience with these guys. I would specifically like to thank John and Josh for providing an honest and affordable service in a challenging older strata building that a lot of people would have walked away from.I was so happy with the service first time around that I contacted AHW a second time to ask if they could refer me to a plumber to do some other invasive cold water work. It turns out that they were able to do it themselves for around 1/6 of what a few other plumbers told me it would cost.It’s nice to know there are some honest tradies left. Thanks again!

Praveen paul

1600392682

Very professional Billy is great to work with. All our installations went smoothly

Liam CHEN

1599440831

Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends

Jacqueline Saad

1597977511

Cameron is a competent plumber with bed side manners! Absolute delight. Getting my new hot water system from them for sure!

Mark Ziogas

1597561966

These guys got me out of trouble fast. They were on time, and installation was prompt. Great job and fantastic service.Will definitely recommend and be a loyal customer. Thanks all at AHW Caringbah. 👍

Georgina Watkins

1597374898

Our electrical hot water system stopped working and Billy was fantastic in organising a quote on the same day and a new Rinnai continuous gas hot water system the following day. Boys did a great job on the install too. Very easy to deal with and highly recommended.

Ankur Chauhan

1596942929

Absolute pleasure to do business with Australian Hot Water - Seven Hills. Great service and advice over the phone! Plumber Billy; very professional, humble, genuine, reliable and helpful. Quick and cheap professional job done!Same day service! I already recommended to my family and friends! They were less than half price for same job other plumbers quoted.Many thanks, Billy!

Emma S

1595113305

Woke up to no hot water the other day at my rental property and a loud noise coming from the hot water unit. I called my real estate and within a very short period of time had a call from a gentleman from Australian Hot Water. He was very polite and after explaining my situation he told me that someone would be out to see me in 30mins. A very ploite and professional young man was then at my house in no time - he quickly diagnosed the problem and that very same same day i had a new hot water unit installed. The next morning I had hot water again. The whole process was seamless. I will definitely recommend this company in the future.

Allira Wade

1591248351

I’ve heard a few good things so when our hot water went I called Australian Hot Water first. Josh was early, super helpful and had our hot water fixed in time for afternoon tea. I would highly recommend them to anyone!

Debra Jacobson

1591184404

Great service. Fixed my problem. I don't run out of hot water anymore!

Brenton Hamdorf

1587037687

Very responsive, friendly and provide great service. They were recommended by my usual plumber and I have no hesitation in recommending.

Gary Bennett

1586949018

Our 10 +year old Electric hot water heater stopped working Yesterday. I rang Australian Hot Water and they arrived same day, and got the heater going again. My wife loves these guys. Thanks John for your friendly manner and great advice on the best options for us on a new heater. I will be recommending Australian Hot Water to my Friends and Family.

Shelley Gannon

1585177467

We have used them several times and every time they are prompt, efficient and friendly. Their prices are always good. It's a great team. They have everything and do all plumbing types. Would recommend to anyone.

JASON LOW

1584663776

Thanks very much AHW! Very happy with John and his team of 4 guys working to remove our old solar hot water and installing new system. Everything done well, site left clean. Couldn't be happier! Give these guys a call for your hot water needs. Highly recommended !!! Jason @ Oatley

Noble Darkmoon

1582730254

The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.The additional suggestions that were provided have also been extremely helpful, with the candid discussions.Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.

lynette walker

1581394201

From the minute I rang to get a new Hot Water Service to the minute the young man left my house after installation,The customer service was prompt,friendly, and the office was always letting you know what was happening and when.I found the staff very knowledgeable and keen to explain anything I asked.I would recommend Australian Hot Water , their Staff and service to anyone

John Wurtz

1579243734

I called Australian Hot Water 9:00am and told them about my problem with my Hot Water Service, I was told they would here between 12:00pm and 1:00pm, and get a phone call before they turned up. It all happened exactly like that. Best service I have experienced for a long time, it was all done in half an hour. I was also told what to expect to pay, and that was spot on too. I can highly recommend them.

Lucy Williamson

1578012415

Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.

rocketrod1882 s

1577930979

We were without hot water for 2 days due to our gas hot water system failing. Due to the urgency we got another company out and were quoted $1,450+ from them to repair the system. The other company was pressuring us to replace various parts on the hot water system at grossly inflated cost. Called and spoke with Billy from Australian hot water who qouted over the phone. The technician Dean was at my house within 2 hours and fixed up our system with just a basic common part, saving us over $1,100 in the process. Will definitely call Australian hot water first for any service or repair in the future!

K T

1576476334

Came quickly, rectified the fault, electronic invoicing. No complaints.

Taichi Lover

1573164837

My solar hot water tank leaked but the new tank was not available. I was offered to replace it with a temporary tank free of charge. The new tank was finally replaced without any problem. Good service and price.

Kylie Panizzutti

1572241447

Most honest and reliable business we have ever dealt with went above and beyond

Jeff

1569668563

Had hotwater Rheem installed a few weeks ago due to leakage of an old model. Good job, fast response, aslo covered carpets in the house to prevent damage when going through the room. Highly recommended

Sisil Samantha

1568689771

Excellent Service and friendly staff.They have replaced my hot water tank HALF THE PRICE of another company.Thank you,

Greg James

1566459547

Have had several hot water units installed over 20 years, service was great, the arrived when they said they would and price was reasonable.

Linda Lulham

1565922115

Helpful, fast and friendly. Great to deal with. Thank you Chris!

robert cooper

1565775980

had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,

Sharon Hewitt

1564703404

Service was quick and great. Great prices Friendly staff and will recommend to anyone.

Zachary Herron

1560815360

Really quick response time. The invoice was fully itemised and all the prices were reasonable!

John Grover

1553841038

Really good to be able to speak to people , get great advice and on going support

Mitch Ference

1553454460

I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.

Eastwood Ryde Netball Association

1541989446

Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!

R V

1533515719

Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.

Wazza Dazza

1524357605

Chris and his team installed a Sanden system. Great service and fantastic product.Thanks guys.

Jason Wang

1517456582

Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.Would recommend to everyone!

Nargis Hanna

1509611037

Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.

Julia Russell

1503736983

These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.

Tyler Garner

1491350186

They were fantastic, friendly service & knowledgable. Got what I needed very quickly! Would recommend to anyone & everyone

sara peter

1428155512

Good day to be a few days and I am looking forward to be a great day and the first time to the

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